Floor Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment venue in London is looking for a Floor Supervisor to ensure exceptional service and a welcoming atmosphere. Responsibilities include training staff, engaging with guests, and resolving issues to enhance overall satisfaction. Candidates should have experience in hospitality and a passion for delivering outstanding customer experiences. The role offers competitive perks including discounts and paid volunteer days.

Benefits

50% discount on food & drink

Complimentary off-peak racing

Paid volunteer days

Access to 24/7 GP

Paid cash plans for health services

Enhanced maternity & paternity pay

Paid bereavement leave

Company sick pay scheme

Employee discount platform

Financial wellbeing platform

28 days holiday including bank holidays

Refer a friend scheme

Qualifications

• Experience in hospitality or a similar environment.
• Ability to handle guest inquiries and resolve issues.
• Proven experience in training and managing a team.

Responsibilities

• Ensure exceptional service and guest satisfaction.
• Engage with guests and handle inquiries effectively.
• Train and motivate front-of-house team members.
• Monitor and improve service based on guest feedback.

Skills

Hospitality experience

Guest relations

Training and support

Problem-solving

Job description

Floor Supervisor

London St Paul's

Contract: Permanent
Salary: £

THE BRAND

At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

We’re looking for a Floor Supervisor to join our team at our St Paul's Arcade.

Key Responsibilities of the Floor Supervisor:
• Ensure every guest receives a warm welcome and exceptional service throughout their visit by implementing and upholding service standards to maintain a high level of guest satisfaction.
• Engage with guests to assess their experience, address needs, and resolve issues promptly.
• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.
• Train, support, and motivate the front-of-house team to deliver outstanding hospitality.
• Oversee guest-facing roles, including reception, hosts, and servers, ensuring smooth service, conducting regular meetings/briefings to share guest feedback and updates.
• Monitor guest feedback from surveys, reviews, and direct interactions to identify trends, working alongside other departments to ensure seamless service and resolve any guest issues.
• Assist in coordinating VIP experiences and personalised services for special occasions, acting as a key point of contact for guests.

If you have experience in the below too that would be advantageous:
• Working with guest parties of 10+ regularly.
• Working within Hospitality, Entertainment or a similar environment.

What we can offer you:
• Great team discount of 50% off food & drink at any time for you and up to 3 friends.
• Complimentary off-peak racing for you and up to 3 friends.
• Paid volunteer days.
• Access to GP 24/7.
• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £950.
• Enhanced maternity & paternity pay.
• Paid bereavement leave.
• Company sick pay scheme.
• Employee discount platform, including gym memberships and retail discounts.
• Financial wellbeing platform.
• Holiday entitlement of 28 days including bank holidays.
• Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch customer experiences then the race is on, you in?