Floor Supervisor

TN United Kingdom; Havant; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Hotelunterstützungsdienste sucht einen engagierten Floor Supervisor. In dieser spannenden Rolle sind Sie verantwortlich für die Überwachung der Sauberkeit und die Unterstützung eines dynamischen Housekeeping-Teams. Sie arbeiten eng mit dem Head Housekeeper zusammen, um die hohen Standards des Unternehmens aufrechtzuerhalten und die Zufriedenheit der Gäste sicherzustellen. Mit einem starken Fokus auf Teamarbeit und Effizienz bietet diese Position die Möglichkeit, in einem schnelllebigen Umfeld zu wachsen und sich weiterzuentwickeln. Profitieren Sie von einer Vielzahl von Vorteilen, einschließlich flexibler Arbeitszeiten und Weiterbildungsmöglichkeiten.

Benefits

Bis zu 28 Tage bezahlter Urlaub

Permanente Anstellung mit flexiblen Arbeitszeiten

Vollständige Schulung vor Ort

Zugang zu Darlehen oder Gehaltsvorschüssen

Karrierefortschritt mit Ausbildungsangeboten

Betriebliche Altersvorsorge

Anerkennung und Auszeichnungen

Qualifications

• Vorherige Erfahrung in der Leitung eines Housekeeping-Teams.
• Kenntnisse in der Organisation von Arbeitsabläufen.

Responsibilities

• Überwachung der Sauberkeit in einem hektischen Umfeld.
• Organisation der Mitarbeiterpläne und Unterstützung des Housekeeping-Teams.

Skills

Hauswirtschaftliche Kenntnisse

Teamkoordination

Kundenservice

Selbstmotivation

Flexibilität

Education

Erfahrung in der Hotellerie

Job description

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Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving 200+ hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:
As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description
Key Responsibilities

• Working in fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person specification
Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Flexibility and willingness to learn.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.