Floor Supervisor

Holiday Inn Kensington High Street; Greater London; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading hotel chain in Greater London is seeking a Floor Supervisor for its Housekeeping department. In this role, you will motivate and manage housekeeping staff to achieve the highest cleanliness standards and ensure guest satisfaction. Ideal candidates will be detail-oriented, team players, and capable of working under pressure. Experience in a similar environment is preferred but not required.

Qualifications

• Must be passionate about exceeding guest expectations.
• The ability to deliver training and develop a team.
• Comfortable working in a high-pressured environment.

Responsibilities

• Ensure that all areas are cleaned to the highest standards.
• Motivate housekeeping staff and ensure guest satisfaction.
• Manage maintenance reporting during shifts.

Skills

Attention to details

Confident team player

Ability to motivate a team

Great organisational skills

Job description

The Housekeeping department is key to ensuring that the guest feels secure, safe in knowledge that their room is treated with care, preparations for the guest arrivals in done correctly and in time. As a floor supervisor in our Housekeeping team, you will be motivating room attendants, floor porters day and night to achieve the highest standards of cleanliness and service the rooms, corridors and public areas.

As well as creating an atmosphere of hospitality, you must be able to motivate the housekeepers to always be welcoming to guests and to attend to any of their requests. You will maintain a key control during the shift that you supervise and ensure that rooms are allowed to be back in the system once they have been thoroughly inspected.

As a floor supervisor, you will be responsible for checking all the status of assigned rooms and distribute the priority rooms for immediate cleaning and quality inspection checks.

Responsibilities:

• Ensure that all bedroom and bathroom areas are cleaned to the highest of standards and deliver ongoing training to new starters and refreshers for those who need additional assistance.
• Additional guest requirements are actioned swiftly and ensuring the guest is satisfied.
• Support Housekeepers, porters and the training manager.
• The ability to work flexible working hours to match the needs of the hotel.
• Great organisational skills and work successfully as part of a wider team.
• Report maintenance issues on the hotel's maintenance programme.
• Assist with the delivering of training and taking a lead in departmental meetings as requested.
• Sit down regularly with housekeepers to discuss their performance/underperformance where necessary.
• To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel.
• Follow Health and Safety processes and procedures.
• To take care of all Hotel equipment required to carry out duties and to report defects immediately.

Requirements:

• Attention to details.
• Someone who is passionate about exceeding guest expectation.
• Confident team player who can create and maintain a positive attitude with a CAN-DO mentality.
• Team player.
• The ability to deliver training.
• The ability to motivate a team.
• Ability to work to strict timescales.
• Comfortable to work in a high pressurised environment.
• Ability to smile at all times.
• This role requires an element of manual handling which can include carrying heavy loads.

Preferred Qualifications:

• Previous experience of working within a similar environment is desirable.
• A basic command of English is preferable.