Floor Supervisor

Roka London; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

World-Class training

Global opportunities

Family Meals shared daily

Dining discount

Job summary

ROKA Canary Wharf in London is seeking a hands-on Supervisor to join our front-of-house management, delivering warm, memorable welcomes and consistently outstanding service to every guest.

As a key member of a fast-paced, premium dining team, you will lead staff, uphold our high standards, and help create exceptional guest experiences that define the ROKA brand.

Qualifications

• Proven experience as a Supervisor or Head Waiter in a premium, high-volume restaurant environment.
• Passion for hospitality and Japanese dining experiences.
• Collaborative spirit, thrives as part of a large and dynamic team.

Responsibilities

• Ensure every guest receives a warm, memorable welcome from arrival.
• Lead and develop front-of-house team to uphold high standards in a fast-paced setting.
• Deliver outstanding service and contribute to seamless guest experiences that define the brand.

Skills

Hospitality experience

Team leadership

Guest service

Premium dining

Job description

Floor Supervisor Roka London•London, England, United Kingdom

Supervisor - ROKA Canary Wharf

ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.

About the Role

We are seeking an enthusiastic Supervisor to join our vibrant team at ROKA Canary Wharf. As a key member of our front-of-house management, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.

Our Supervisors are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.

Our Ideal Supervisor

You’ll embody our values and bring:

• A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
• Proven experience as an Supervisor or Head Waiter in a premium, high-volume restaurant environment
• A collaborative spirit, thriving as part of a large and dynamic team
• A warm, customer-focused approach, with the ability to create memorable moments for every guest

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

Benefits

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

Working at ROKA offers more than just a job – it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.

It’s a place where passion meets opportunity, and where every team member is valued for their contribution.

Full-time