Floor staff

Ernest Willows; Cardiff; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Free meal during shift

20% discount on food, drinks & hotel (

£1 extra per hour for late-night hours

Bonus scheme up to 19% of pay

Guaranteed-hours contracts and/or 
var

Paid holiday

Free shares after qualifying period

Loyalty reward scheme

Job summary

JD Wetherspoon Plc in Cardiff is seeking team members to serve food and drinks to customers while upholding high standards of cleanliness and service. Shifts include mornings, evenings, weekends and late finishes with flexible patterns.

Everyone is welcome to apply; no experience is required, just a positive attitude and willingness to learn. Training is provided through a structured programme, and there are opportunities to progress into team-leader or pub-manager roles.

Qualifications

• Proof of right to work in the UK
• Bank account in your own name
• Ability to converse in English to understand training and duties
• Fixed residence within reasonable travelling distance of the workplace
• Basic computer literacy

Responsibilities

• Taking orders, preparing, dispensing and serving drinks to the correct specification, at the bar or via the customer app
• Delivering food to customers, ensuring check-backs are completed and plates cleared within targets
• Providing friendly customer interactions: greeting customers and building rapport
• Being knowledgeable about promotions, events and new products
• Maintaining clean as you go standards: clearing tables, wiping surfaces, toilet checks
• Working across areas including glass-washing, restocking fridges, floor and beer garden duties

Skills

Customer service

Teamwork

Willingness to learn

English communication

Job description

About the role

At a glance, your role is to work as part of a team to serve food and drinks to the correct specification, working efficiently, all while maintaining high standards of cleanliness, safety and customer service.

Our pubs open early and close late, so we offer great flexibility with shift patterns, including mornings, evenings, weekends and late finishes.

The ideal applicant

We’re looking for fun, enthusiastic, passionate people to join our hard-working teams. No experience is needed, just a good attitude, a willingness to learn and a calm head under pressure. As a UK Top Employer with an award-winning training programme, we know that we can teach you the skills you’ll need to succeed.

Whether you’re looking for a long-term career or just some extra shifts, if you’re reliable, friendly and love working as part of a team – this role could be perfect for you.

What you can expect:

• competitive rate of pay
• a free meal and a drink, when working
• 20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working
• £1 extra per hour, for hours worked during midnight–5.59am
• bonus scheme – earn up to 19% of your pay
• availability of guaranteed-hours contracts and variable-hours contracts
• paid holiday
• free shares (after a qualifying period)
• loyalty reward scheme

Duties include:

• taking orders, preparing, dispensing and serving drinks to the correct spec, whether at the bar or via the customer app
• delivering food to customers, ensuring that check-backs are completed and clearing plates within the required timeframe
• providing friendly customer interactions: say “hello”, thank customers and build rapport
• being knowledgeable about promotions, events and new products
• maintain our ‘clean as you go’ standards, including clearing tables, wiping surfaces and carrying out toilet checks
• working in all areas, including glass-washing, restocking fridges, floor and beer garden clearing and other duties, as needed

Essential requirements

• Have a proof of right to work
• Have a bank account in your own name
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy

Progression and development

Most Wetherspoon team leaders and managers started in the kitchen or behind the bar.

If you’re looking to progress, we can support your development with:

• structured on-the-job training.
• apprenticeships and management academies.
• cross-training into other areas (kitchen, hotel).
• opportunities to move into team-leader, kitchen-shift-leader and/or pub-manager roles.

Wetherspoon promotes an inclusive working environment where everyone is welcome.

When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.

Under-18s may attract a lower rate of pay, always in line with, but usually above, national guidelines.

If a high number of applications is received, this vacancy may close early.