Floor Manager - Womenswear

Flannels; Leicester; On-site; GBP 35,000; Full time

Job summary

A leading retailer is seeking a Floor Manager to deliver exceptional one-to-one service and maintain brand standards. The ideal candidate will provide a luxury shopping experience, demonstrate product expertise, and drive sales objectives while leading by example and coaching a team.

Benefits

28 days holiday including bank holidays

20% staff discount across all stores

50% in-store uniform discount

Weekly/Monthly & Quarterly commercial bonuses

Commission led bonuses

Long service awards

Discounted gym membership

Qualifications

• Ability to provide inspirational and personalized customer service.
• Ability to work retail hours including weekends and special events.
• Demonstrates a high level of personal energy.

Responsibilities

• Provide luxury selling experience and achieve sales targets.
• Drive individual and team objectives, maintain brand standards.
• Lead and coach team members, develop customer loyalty.

Skills

Leadership

Customer Service

Communication

Sales

Job description

As a FloorManager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will ensure brand standards are delivered and ensure all operational tasks are completed.

The responsibility.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the Beauty Ambassadors
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

Job Description

As a FloorManager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will ensure brand standards are delivered and ensure all operational tasks are completed.

The responsibility.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the Beauty Ambassadors
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

Qualifications

The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Candidate Profile.

• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

The Rewards:

• Basic rate salary £34,222
• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers group Stores
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership

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Created on 25/06/2025 by TN United Kingdom