Floor Manager - Womenswear

Frasers Group; Leicester; On-site; GBP 35,000; Full time

Job summary

A leading luxury fashion retailer is seeking a driven Floor Manager for its Ladieswear Floor. The role demands exceptional customer service, sales expertise, and leadership to deliver a luxury experience. Opportunities for professional development and generous benefits are offered, including a competitive salary and staff discounts.

Benefits

28 days holiday inclusive of bank holidays

20% Staff Discount across all Frasers group Stores

50% in store uniform discount

Weekly/Monthly & Quarterly Commercial Bonuses

Commission led bonuses

Long Service awards

Discounted Gym membership

Qualifications

• Proven ability to provide personalized customer service.
• Confident working retail hours including evenings and weekends.
• Strong energy, assertiveness, and great communication skills.

Responsibilities

• Provide luxury selling experience and exceed customer expectations.
• Drive individual and team sales results and KPIs.
• Engage with clients to develop customer loyalty.

Skills

Customer service

Sales expertise

Communication

Leadership

Product knowledge

Job description

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Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.
To stay ambitious, we are lookingfor a driven Floor Manager to join our team running our Ladieswear Floor.

Job Description

As a Floor Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will ensure brand standards are delivered and ensure all operational tasks are completed.

The responsibility.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the Beauty Ambassadors
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

Qualifications

The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Candidate Profile.

• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

The Rewards:

• Basic rate salary £34,222
• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers group Stores
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership