Floor Manager - Wild Honey, Michelin Starred Restaurant

FAIRMONT; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury hotel chain in London is seeking an experienced Floor Manager to lead restaurant operations. You will ensure exceptional guest service and provide expert food and wine recommendations, while training a team focused on service excellence. Ideal candidates have proven fine dining experience and a passion for creating memorable guest experiences.

Qualifications

• Proven experience in fine dining and wine service.
• Strong leadership, communication, and financial acumen.
• Passion for guest engagement and creating memorable experiences.

Responsibilities

• Lead daily operations and ensure exceptional guest service.
• Deliver expert food and wine recommendations.
• Manage stock levels, control costs, and maximise revenue.
• Train and develop team members with a focus on service excellence.
• Attend F&B meetings and contribute to continuous improvement.
• Handle guest feedback and resolve issues promptly and professionally.
• Maintain accurate reports, records, and communication logs.

Skills

Fine dining experience

Wine service expertise

Leadership

Communication skills

Financial acumen

Guest engagement

Job description

Overview

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Responsibilities

As a Floor Manager, you will lead and coordinate all restaurant operations, ensuring smooth, efficient, and professional service through close communication with the team, kitchen, and guests.

Your expertise in food, wine selection, pairing, and service will elevate the dining experience and uphold our reputation for excellence. You’ll maintain strong knowledge of our evolving offerings and support operations across Wild Honey, and Bistrot at Wild Honey. You may also support operations across St. James Bar, and the Terrace, demonstrating flexibility and leadership.

• Lead daily operations and ensure exceptional guest service.

• Deliver expert food and wine recommendations.

• Manage stock levels, control costs, and maximise revenue.

• Train and develop team members with a focus on service excellence.

• Attend F&B meetings and contribute to continuous improvement.

• Handle guest feedback and resolve issues promptly and professionally.

• Maintain accurate reports, records, and communication logs.

Qualifications

• Proven experience in fine dining and wine service.

• Strong leadership, communication, and financial acumen.

• Passion for guest engagement and creating memorable experiences.

Additional Information

Hotel Managed