Floor Manager ( Service Coach) - Nike West London

Nike; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports brand in London seeks a Service Coach to lead and motivate the retail team. The role involves ensuring exceptional consumer service, managing daily operations, and coaching staff. Ideal candidates should have retail experience, strong communication skills, and a passion for sports. This position offers an attractive salary, bonuses, and benefits including employee discounts and development opportunities.

Benefits

Attractive salary

Monthly bonus opportunities

Employee discounts

Benefits package and pension

Career development opportunities

Regular leadership training

Access to sports activities

Qualifications

• Experience in retail and/or leadership positions.
• Very good command of the English language (written and spoken).
• Ability to coach and develop a strong team.

Responsibilities

• Lead and motivate employees to ensure an excellent work atmosphere.
• Manage daily business to reach sales targets.
• Ensure compliance with all NIKE standards.

Skills

Exceptional consumer service

Leadership

Communication

Flexibility

Coaching

Job description

NIKE WEST LONDON - SERVICE COACH

Do you know what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores, we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associate is called "Athlete".

As a Coach, you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Leading, coaching, and motivating the employees in your department and ensuring an excellent work atmosphere
• Managing the daily business in your department to reach sales targets (including digital services, visual merchandising, sales floor)
• Identifying and improving areas based on feedback given by consumers
• Being a brand ambassador for NIKE’s initiatives, including training your team
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below:

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable, and achieves brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience
• Leading team engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes, including onboarding
• Being responsible for store scheduling
• Working collaboratively with the store team to implement and maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and delivering our sales floor service and bringing the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service, including digital service enablers
• Completing specific training and sharing completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• Attractive salary that evolves with the market and experience
• Opportunity to receive monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension, and Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales, and products
• A dynamic and motivating environment which values Diversity, Equity, and Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

What you bring:

• A passion for NIKE and/or love of sport
• Experience in retail and/or leadership positions
• Very good command of the English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest, and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!