Floor Manager - Selfridges

Levi Strauss; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned global fashion brand is seeking a Floor Manager for their London Selfridges location. The ideal candidate will lead the team, manage operations, and ensure exceptional customer service in a premium retail environment. Applicants should have experience in team management and a passion for the brand. This full-time role offers competitive benefits and opportunities for career growth.

Benefits

Competitive salary

Incredible benefits

Qualifications

• Experience in a Floor Manager or similar supervisory role.
• Strong communicator with excellent customer service skills.
• Comfortable working to KPIs and sales targets.

Responsibilities

• Support management in delivering KPIs and profit opportunities.
• Implement sales targets for the store team.
• Monitor KPIs and team performance.
• Assist with daily store operations.
• Drive customer journey and experience.

Skills

Customer service

Team management

Communication

Sales target achievement

Job description

JOB DESCRIPTION

As a Floor Manager at Levi Strauss & Co., you will have the opportunity to work in an environment where change and ideas are celebrated. You will act as the key link between our products and customers, whilst supporting and developing our Stylists on the shop floor. This is a fantastic opportunity for an experienced Floor Manager to take the next step in a premium, high-footfall retail environment like Selfridges.

Key parts of the Floor Manager role:

• Support and deputise if needed for the management team in delivering KPI’s and implementing profit opportunities

• As Floor Manager, implement individual, daily and weekly sales targets for the store team to improve store performance

• Monitor KPIs and team performance through running reports and updating the management team

• Assist with store operations such as stock management, payroll, admin, and rota duties, ensuring smooth day-to-day floor management

• Drive the customer journey by offering an exceptional 1-2-1 experience and ensure the customer always comes first

• As Floor Manager, inspire, motivate, and develop the team through training, coaching, and strong product knowledge

Our ideal Floor Manager candidate:

• Passionate about the Levi’s brand and confident in living our values on the shop floor

• A strong communicator with excellent customer service skills and experience efficiently managing a team in a Floor Manager capacity

• A track record of developing and growing store teams, ideally as a Floor Manager or in a similar supervisory role

• Comfortable working to and driving KPIs and sales targets within retail, with a solid understanding of store operations and floor-level execution

As part of LS&Co., you will be entitled to some incredible benefits, a competitive salary, and the opportunity to work for an iconic global brand in one of London’s most prestigious department stores.

This Floor Manager position offers a brilliant platform to grow your leadership skills and build your future career at Levi Strauss & Co. If you’re a lover of all things denim and think this opportunity is the right fit for you, please submit your application today!

LOCATION

London Selfridges, UK

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.