Floor Manager - Premium Fashion & Accessories

FRASERS; Norwich; On-site; GBP 37,000; Full time

Job summary

A leading retail company is seeking a Floor Manager in Norwich to deliver exceptional customer service and drive sales in a luxury environment. The role involves managing a team, achieving sales targets, and maintaining brand standards. Candidates should have a passion for fashion and at least three years of experience in luxury retail management.

Benefits

Commission-led bonuses

40% In-store Uniform Discount

Bike to work scheme

Group Wide 20% Discount across all Frasers Group brands

Holiday pay

Qualifications

• 3 years experience in luxury or premium retail at a management level.
• Vast knowledge and passion for luxury retail.
• Proven track record of internal progression.

Responsibilities

• Provide a luxury selling experience to all customers.
• Drive and achieve individual and team objectives.
• Engage with clients to develop customer loyalty.

Skills

Customer Service

Sales

Product Knowledge

Team Management

Communication

Job description

Frasers

We're reimagining retail and believe the higher the risk, the greater the reward. We've never been afraid to push forward and change the way the industry operates, diversifying our portfolio and elevating stores. We're not sitting back - there's no room for hesitation.

Finding the fearless

To stay ambitious, we are looking for a Floor Manager to join our team in Norwich. The opportunity

As a Floor Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and for delivering a world-class client experience. You will ensure brand standards are delivered and all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress.

The responsibilities

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confidently demonstrate/apply products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials, and attending training as required
• Proactively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products, and in-store events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Support the store management team
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

The Rewards

• Basic salary £36,222 per annum
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission-led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Join the Fearless1000 Incentive Scheme - watch THIS video to find out more
• Holiday pay
• 40% In-store Uniform Discount
• Bike to work scheme
• Group Wide 20% Discount across all Frasers Group brands

The Requirements

• 3 years experience within luxury or premium retail at a management level
• Vast knowledge and passion for luxury retail including building brand relationships
• A background managing a team of managers
• Proven track record of internal progression and development
• Must be able to work well under pressure and to strict deadlines
• Able to work a flexible schedule based on the company needs

The person

• Demonstrates a high level of personal energy
• Confident, assertive, and personable
• Positive and enthusiastic with a can-do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader