Floor Manager - Premium Fashion & Accessories

TN United Kingdom; Norwich; On-site; GBP 37,000; Full time

Job summary

A leading company in the retail sector is seeking a Floor Manager for their Norwich location. The role involves providing exceptional customer service in a luxury environment, managing a team, and achieving sales targets. Candidates should have at least 3 years of experience in luxury retail management and a passion for the industry. The position offers a competitive salary, bonuses, and various employee discounts.

Benefits

Weekly, monthly, and quarterly bonuses

40% store uniform discount

Bike to work scheme

20% discount across all Frasers Group brands

Qualifications

• At least 3 years of experience in luxury or premium retail management.
• Strong knowledge and passion for luxury retail and brand relationships.
• Proven internal progression and development.

Responsibilities

• Provide a luxury selling experience to all customers.
• Drive and achieve individual and team objectives.
• Plan and deliver in-store events with the store and brands.

Skills

Luxury retail management

Team management

Customer engagement

Job description

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Client:

Frasers Group

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Other

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EU work permit required:

Yes

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Job Reference:

ee10c2d6b9e6

Job Views:

4

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Frasers

We’re reimagining retail and believe the higher the risk, the greater the reward. We’ve never been afraid to push forward and change the industry, diversifying our portfolio and elevating stores. We’re not sitting back – there’s no room for hesitation.

Finding the fearless
To stay ambitious, we are looking for a Floor manager to join our team in Norwich.

The opportunity
As a Floor Manager, you will provide an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will have a passion for fashion and delivering a world-class client experience. You will ensure brand standards are met and operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentives, and a generous employee product discount. You will receive ongoing training, coaching, and support with opportunities to progress.

The responsibilities

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives, being accountable for your sales results and KPIs
• Stay passionate about the industry and trends
• Develop and maintain product knowledge using brand and store information, education materials, and training
• Engage proactively with clients to develop loyalty
• Contact clients about new ranges, products, and in-store events
• Plan and deliver in-store events with the store and brands
• Maintain personal grooming standards according to company policy
• Support stock counts and operational duties
• Promote the product and company image positively
• Support the store management team
• Participate as a team player to meet store objectives
• Ensure policies and procedures are followed
• Promote our company culture and values

The requirements

• At least 3 years of experience in luxury or premium retail management
• Strong knowledge and passion for luxury retail and brand relationships
• Experience managing a team of managers
• Proven internal progression and development
• Ability to work under pressure and meet deadlines
• Flexible schedule based on company needs

The person

• High energy level
• Confident, assertive, personable
• Positive, enthusiastic, can-do attitude
• Self-driven and eager to learn
• Resilient and resourceful
• Natural coaching and leadership skills

The rewards

• Basic salary £36,222 per annum
• Weekly, monthly, and quarterly bonuses
• Commission on a wide range of products
• Monthly rewards and recognition
• Participation in the Fearless1000 Incentive Scheme
• Holiday pay
• 40% store uniform discount
• Bike to work scheme
• 20% discount across all Frasers Group brands