Floor Manager - Millie's Lounge

The Ned; London; On-site; GBP 30,000 - 38,000; Full time

Job summary

The Ned seeks a Floor Manager for Millie’s Lounge, overseeing daily operations in a vibrant restaurant environment. Ideal candidates will have strong hospitality management experience, ready to lead a dedicated team providing exceptional service. Join a dynamic environment that values diversity and personal growth.

Benefits

Salary of up to £38,000 per year with service charge

Complimentary meals in team restaurant

Access to learning and development programmes

Exclusive discounts for staff on stays and dining

Wellbeing and health benefits

Birthday off after a year of service

Paid volunteer day

Refer a friend scheme

Regular social events

Employee assistance programme

Qualifications

• Proven supervisory or management experience in hospitality.
• Track record of delivering outstanding guest experiences.
• Strong organizational skills and attention to detail.

Responsibilities

• Oversee all operational aspects of Millie’s Lounge.
• Ensure exceptional service delivery and team performance.
• Maintain health and safety standards and regulatory compliance.

Skills

Customer Service

People Management

Record Keeping

Operational Excellence

Job description

The Ned boasts 10 restaurants, each serving a unique style of cuisine from around the world. As Floor Manager of Millie’s Lounge you will oversee our British restaurant and bar set in the grand banking hall serving classic dishes alongside a selection of curated wines, craft ales, and themed cocktails.

Millie’s serves breakfast, lunch, dinner, and late night menus as well as hosting afternoon tea service - and of course our infamous Feast on Sunday's.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Floor Manager – Millie’s Lounge

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a full floor of events spaces, ten restaurants and bars and 250 hotel bedrooms.

As a member of Millie’s Lounge management team, you will:

• Support the delivery of all operational, commercial, experiential, and people performance
• Be accountable for ensuring the whole team delivers exceptional service and equally, you’ll hold them to account for performance as measured on the restaurant balanced scorecard
• Own health and safety and labour relations, you’ll ensure that all regulatory compliance is maintained
• Support with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters - this is a great role for an ambitious manager who wants to build their people management skillset

What can The Ned give you?

• Salary of up to £38,000 per year, including service charge
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role:

• Previous supervisory or management experience with a proven track record of delivering outstanding food, guest experiences, and people management
• Our customers and guests expect the best, so high standards are essential
• An organised and detailed manner is necessary, as impeccable record keeping is needed to maintain records for our safety and audit standards
• Our operation can be a high-pressure environment, but you’ll be the steady presence that our team look to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time is essential

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as a Floor Manager of Millie’s Lounge

#lovethened