Floor Manager - Full Time

Reiss Limited; Sheffield; On-site; GBP 23,000 - 29,000; Full time

Job summary

Reiss Limited is seeking a store leadership team member to support the brand across customer interactions and operations. You will mentor staff, uphold brand standards, and drive an elevated service experience.

You’ll educate teams on product, trends, and styling to inspire customers, while ensuring store targets, budgets, and KPI levers are understood and pursued. This role prioritises the customer and maintains a safe, compliant shop floor.

Qualifications

Responsibilities

• Supports team in representing the brand through personal styling.
• Educates the team on brand identity and ways of working.
• Supports the team through change.
• Works well under pressure.
• Ensures the team understand and conduct themselves in line with our brand values.
• Maintains all aspects of silent-service, brand standards and store cleanliness.
• Communicates relevant company news to the team.
• Supports the team to deliver an elevated service experience.
• Supports the team in delivering the Reiss Experience across all customer interactions and touchpoints.
• Sets the team up to prioritise the customer, ensuring they feel appreciated and valued.
• Educates the team to inspire and advise customers about products and services.
• Ensures the team builds and nurtures customer relationships, increasing loyalty.
• Keeps up to date with product, fabrics, design direction, and trends to style outfits.
• Supports the team to achieve targets and deliver expected results.
• Understands store targets, budgets and KPI levers.
• Motivates the team to meet personal sales targets and KPI's.
• Helps the team use all tools and services to achieve targets.
• Meets deadlines by planning, prioritising and delegating.
• Drives sales using commercial reports to take action.
• Conveys what is required of the role and its impact on the business.
• Supports maintaining a safe and efficient store environment.
• Adheres to all company policies and procedures.
• Performs health and safety checks in store.
• Opens and closes the store safely and efficiently.
• Manages replenishment and deliveries within deadlines.
• Meets all online and stock-out deadlines.
• Investigates operational issues such as till discrepancies and stock loss.
• Keeps Back of House areas aligned with company standards.
• Deploys the team to complete tasks and meet deadlines.
• Supports the team to become a high-performing unit.
• Adapts communication style for individuals.
• Maintains emotional maturity to get the best from the team.
• Provides clear instructions and direction.
• Recognises achievements and provides constructive feedback.
• Resolves performance issues appropriately using ROC's.
• Completes training and regular performance conversations with clear goals.
• Encourages independent thinking by asking questions.
• Encourages sharing of viewpoints.
• Knows when to escalate to management.
• Contributes to a diverse and inclusive environment.

Job description

• Supports the team in representing the brand with their personal styling
• Educates the team on our brand identity and ways of working
• Supports the team through change
• Works well under pressure
• Ensures the team understand and conduct themselves in line with our brand values
• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
• Communicates relevant company news to the team
• Supports the team to deliver an elevated service experience
• Supports the team in delivering the Reiss Experience across all customer interactions and touchpoints
• Sets the team up to prioritise the customer, making sure that they always feel appreciated and valued
• Educates the team so they can inspire and advise customers about all available products and services
• Ensures the team build and nurture customer relationships, increasing a loyal customer base
• Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
• Supports the team to achieve targets and deliver expected results
• Understands store targets, budgets and KPI levers
• Motivates and helps the team to deliver personal sales targets and KPI's
• Supports the team to use all tools and services available to achieve personal targets
• Meets deadlines by planning, prioritising and effectively delegating
• Drive sales using all commercial reports to take necessary action
• Helps the team to understand what is required of them in their role and the impact they have on the business
• Supports the team maintain a safe and operationally efficient store environment
• Supports the team in adhering to all company policies and procedures
• Complies with all health and safety checks and procedures in store
• Ensures the store is opened and closed safely and efficiently
• Actions replenishment and deliveries within deadlines
• Meets all online and stock-out deadlines
• Investigates and resolve any operational issues i.e. till discrepancies, stock loss
• Ensures BoH areas are maintained correctly in line with the company standards
• Deploys the team effectively across the store to complete required tasks and meet deadlines
• Supports the team to become a high-performing team
• Adapts their communication style for individuals
• Has a high level of emotional maturity to get the best from themselves and their team
• Provides clarity when providing instructions or giving direction
• Recognises achievements gives praise as well as constructive feedback to improve performance
• Resolves any performance issues within the team and takes appropriate action i.e. using ROC's
• Completes training and regular performance conversations, setting clear goals
• Helps the team to think for themselves by asking questions
• Encourages the team to share their point of view
• Knows when to escape difficult situations to management
• Contributes to a diverse and inclusive environment