Floor Manager - Flannels

Frasers Group; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Frasers Group recherche un Floor Manager passionné pour offrir un service à la clientèle exceptionnel et diriger une équipe dans un environnement de vente au détail dynamique. Le candidat doit avoir un sens aigu des affaires, des capacités de leadership et être prêt à travailler dans un cadre retail avec des horaires flexibles.

Benefits

28 jours de congés par an

20% de remise pour le personnel dans tous les magasins Frasers Group

Bonus hebdomadaires, mensuels et trimestriels

Bonus de commission sur une gamme de produits

Qualifications

• Capacité à fournir un service client exceptionnel.
• Compétences en leadership et en coaching.
• Attitude proactive et positive.

Responsibilities

• Fournir une expérience de vente de luxe à tous les clients.
• Coacher et développer l'équipe.
• Atteindre les objectifs de ventes et KPIs.

Skills

Leadership

Service client

Gestion du temps

Job description

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FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.
To stay ambitious, we are looking for a driven Floor Manager who will embrace our heritage as we look to elevate our future. We’re looking for candidates who see the possible in impossible; those who are open-minded and humble, not afraid to take a risk if it’s the best option for our business. Our people are passionate about the business and their area of expertise – whether that’s luxury fashion buying or sportswear analytics.

Job Description

The opportunity.

As a Floor Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. You will coach and develop your team, ensure brand standards are delivered, and all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive schemes, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress.

The responsibilities.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
• Confidently demonstrate/apply products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store information, education materials, and attending training as required
• Proactively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products, and in-store events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by keeping drawers and counter displays clean and tidy
• Maintain exceptional levels of personal grooming in accordance with company grooming policies and guidelines
• Support stock counts and other operational duties
• Be a Brand Expert through positive promotion of products and company image
• Lead by example to support and coach the Beauty Ambassadors
• Support the store management team
• Develop strong relationships with brand representatives
• Participate as a team player in all activities to contribute to store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

Qualifications

The ideal candidate should embody the following principles:

• Think without limits and inspire your team to do the same
• Take ownership and support your decisions confidently
• Act purposefully and decisively, balancing creativity and analysis
• Be customer-focused and commercially minded

The person.

All applicants must demonstrate the ability to provide inspirational, authentic, and personalized customer service. Ability to work retail hours including days, nights, weekends, and special events in a fast-paced environment.

Candidate Profile.

• High energy, confident, assertive, and personable
• Positive, enthusiastic, and proactive
• Self-motivated to learn and grow
• Resilient and resourceful
• Natural leadership and coaching abilities

Additional Information

The Rewards:

• 28 days holiday per year including bank holidays
• 20% staff discount across all Frasers Group stores
• Weekly, monthly, and quarterly bonuses
• Commission bonuses on a range of products