Floor Manager (fixed-term contract)

Disneyland Hong Kong; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment company in London seeks a Floor Manager to drive performance and manage the team in a dynamic retail environment. The ideal candidate will ensure compliance with company standards and mentor team members for excellence in customer service. Strong communication and retail management experience are required, along with a passion for Disney products and values.

Qualifications

• Able to work well within a management team.
• Retail management or supervisor experience required.
• Passionate about Disney and sharing stories.

Responsibilities

• Drives store performance and manages team.
• Ensures compliance with Disney Policies and Procedures.
• Mentors and trains Cast Members for excellence.

Skills

Team Management

Customer Service

Retail Experience

Communication

Attention to Detail

Job description

Floor Manager (fixed-term contract)

申請 稍後繼續申請 Job ID 10128671 職位地點 倫敦, 英国 有意工作的公司Disney Store 張貼日期2025/08/08

工作概要:

The Floor Manager is part of the management team, and drives the store’s performance.

We have two positions available until January 2026 and June 2026. The position will be 39 hours per week and you will need to be flexible for shifts and weekend work, Monday-Sunday.

What You Will Do

Primary Responsibilities

• Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding

• Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS

• Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved

Sales

• Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members

• Drives Cast Members to achieve KPIs, such as GoWiths , through games and activities

• Sets priorities and manages time effectively and efficiently

• Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results

Service

• Represents the Disney Brand, leading by example to provide Guests with Magical Experiences

• Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service

• Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs

• Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling

• Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training

• Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first

• Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings

• Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results

Contribution

• Assists Store Management team to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)

• Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour

• Champions Disney sponsored events that integrate the Disney brand into the local community ( Volunt’EARs ) initiatives that give back and have a positive impact

• Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.

• Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks.

• Responsible for implementing a consistently high standard of Administration

• Able to assume key holder responsibilities observing Disney policies and procedures

• In certain stores, it may be a requirement to be first aid trained, to comply with regulations

Required Qualifications & Skills

• Able to work well within a management team to achieve results (experience of responsible role within a management team desirable)
  

• Retail management or supervisor experience
  

• Passionate and knowledgeable about Disney and sharing facts and stories

• Enthusiastic about providing customer service to guests of all ages

• Warm, approachable and able to communicate well with Guests and team

• Basic business acumen (a basic understanding of what impacts commercial results in retail)

• Excellent organisation and prioritisation skills

• Experience of training or guiding other team members

• Able to entertain Guests of all ages, especially children

• Highly Professional appearance

• Attention to detail and accurate with administration

關於 Disney Store:

迪士尼商店於 1987 年開業，售賣包括獨家產品系列在內的優質產品，為迪士尼的主要娛樂提案及迪士尼、彼思、星球大戰及 Marvel 的人物作支援及宣傳。shopDisney.com 是適合所有年齡層顧客的電子商貿熱點，提供一系列分別來自迪士尼商店、迪士尼消費產品授權商、全球系列及合作計劃和迪士尼樂園及度假村的精選最佳產品，其中包括時尚服飾及配飾、玩具、家居及收藏品。迪士尼商店及 shopDisney 為客戶呈獻的魔幻購物體驗，只能在迪士尼這個世界一大成功娛樂公司中找到。迪士尼商店目前在北美有超過 240 間，在日本則有超過 40 間；中國上海有 2 間（包括 1 間旗艦店），另於丹麥、法國、德國、愛爾蘭、意大利、葡萄牙、西班牙及英國設有超過 70 間。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Disney Store (UK) Ltd , 其所屬的業務部門是 Disney Store 。

The Disney Store (UK) Ltd 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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