Floor Manager - Customer/Operations

Gymshark; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading fitness brand in London is seeking a Floor Manager to lead store operations and enhance customer experiences. The role involves team leadership, driving store metrics, and ensuring a welcoming atmosphere. Ideal candidates will have strong retail leadership experience and a passion for community engagement. This position offers competitive benefits, including a generous holiday allowance and gym membership contributions.

Benefits

33 days holidays including Bank Holidays

Employer pension contributions up to 7%

Contribution to gym membership

50% Gymshark Discount

Wellbeing support

Paid time off for health reasons

Family leave options

Bonus potential

Qualifications

• Experience in retail leadership.
• Ability to work in a fast-paced environment.
• Availability to work weekends and holidays.

Responsibilities

• Lead day-to-day store operations.
• Support hiring and developing a diverse team.
• Deliver training and coaching to staff.
• Drive customer experience and retention.

Skills

Retail leadership experience

Team development skills

Effective communication

Flexibility and openness to feedback

Job description

Social network you want to login/join with:

Floor Manager - Customer/Operations, London

col-narrow-left

Client:

Gymshark

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

138befda248b

Job Views:

68

Posted:

12.08.2025

Expiry Date:

26.09.2025

col-wide

Job Description:

At Gymshark, our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark family whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms.

In October, the 10th year of our existence, we opened our very first Retail Store - a Flagship on London's prestigious Regent St.

Now Gymshark is expanding with another permanent location in Westfield, Stratford, and we're hiring!

Working in our Westfield, Stratford store you'll play a pivotal part in bringing Gymshark to life in real life. Our community and customers are our family, so we treat them as such. We create a safe space where everyone belongs and feels welcome.

The Floor Manager, known internally as Team Leader, is essential for the seamless running of our store. As a key member of the leadership team, you'll support the team to bring Gymshark to life, building a hyper-localized and fully engaged community.

To thrive in this role, you must be passionate about the brand and our mission. You should inspire, guide, and encourage the team to create a great experience for all visitors.

You will have ownership of one of our two key pillars: Customer or Operations.

WHAT YOU'LL BE DOING:

• Represent the Gymshark culture and values, be a natural brand ambassador, and be passionate about the community and their experience
• Support the overall day-to-day running and strategic execution of the store
• Identify and share opportunities within your pillar and for the wider business
• Support hiring, developing, and leading a diverse, passionate team
• Deliver training, create learning opportunities, and support personal and professional growth
• Provide in-the-moment coaching and feedback
• Strive to achieve KPIs for your pillar through passionate leadership and coaching
• Be a role model for brand, customer experience, product knowledge, and operational best practices
• Support the safety of our people, customers, and community, and manage physical assets
• Assist with store projects as needed
• Nurture and grow your local network
• Bring fun and energy to your work every day

Within the Customer pillar, duties include:

• Lead and protect an exceptional customer experience
• Be an expert on the customer journey and educate customers about Gymshark
• Drive NPS results and support customer retention
• Build relationships with community members and support the team in this

Within the Operations pillar, duties include:

• Support a seamless commerce experience
• Manage stock, conduct audits, and ensure smooth daily operations
• Maintain high standards and safety
• Support store processes and sustainability commitments

WHAT YOU'LL NEED:

• Experience in retail leadership
• Team development skills
• Ability to work in a fast-paced environment
• Effective communication skills
• Flexibility and openness to feedback
• Availability to work weekends and holidays

VALUE-DRIVEN BEHAVIOURS:

• BE HUMAN: Inclusive & humble
• DO THE RIGHT THING: Honest & trustworthy
• FIND THE GYMSHARK WAY: Ambitious & disruptive
• PUT FAMILY FIRST

Our position is subject to pre-employment checks, including a basic DBS check, to comply with PCI-DSS standards. We are committed to diversity and inclusion and welcome all applicants.

ABOUT US:

We aim to unite the conditioning community, providing tools to help people reach their best. We celebrate those committed to their physical and mental health and are growing rapidly worldwide. Join us to be part of our ambitious future.

THE PERKS:

33 days holidays (including Bank Holidays) + your birthday
Employer pension contributions up to 7%
Contribution to gym membership
50% Gymshark Discount
Wellbeing support
Paid time off for health reasons
Family leave options
Bonus potential