Floor Manager - Covent Garden 12 Month FTC

ALLSAINTS; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion brand is seeking a Floor Manager to enhance the customer experience in-store and online. You will lead a team, manage daily operations, and ensure the store meets its sales targets while embodying the brand values. Ideal candidates are passionate about fashion, possess strong leadership skills, and are committed to delivering exceptional service.

Qualifications

• Experience in team leadership and customer service.
• Strong knowledge of fashion trends and products.

Responsibilities

• Manage and motivate the team to deliver exceptional customer experience.
• Oversee daily store operations and ensure KPIs are met.
• Support team members with customer inquiries across multiple channels.

Skills

Leadership

Customer Service

Fashion Knowledge

Team Management

Communication

Job description

THE ALLSAINTS TEAM

At AllSaints, we are in the business of feelings — making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a diverse mix of talented people in various roles. Our products are designed in-house and made by a select group of suppliers and artisans worldwide, adhering to sustainable standards.

We are embarking on an exciting new chapter and are seeking new team members to contribute to our growth. THE ROLE

As a floor manager, you'll support the brand leader and store manager in motivating your team to deliver an exceptional brand experience. Your store is a community hub for AllSaints fans and customers, who may shop in-store, online, or through partnerships. You'll help ensure outstanding in-store and online service, providing leadership and support to stylist team members responding to customer inquiries via our online system.

This role requires great organization, resilience, enthusiasm, and determination to maintain an excellent customer experience and represent the AllSaints brand compellingly.

Leading the stylist team will be key—coaching, motivating, and supporting team members to succeed, meet sales targets, and deliver exceptional service that makes customers feel amazing.

WHAT WILL I BE DOING?

1. Spending most of your day on the busy shop floor, trading with stylist teams, and ensuring all processes run smoothly while providing customers with the best possible experience.
2. Overseeing and supporting stylist team members with customer queries across multiple channels, including emails, chats, and calls related to products and orders.
3. Collaborating with our customer experience team leaders to manage KPIs and SLAs for online support.
4. Being an expert ambassador for our products, inspiring both in-store and online customers and your team.
5. Working commercially and proactively to showcase our products effectively, following guidelines, and highlighting best-sellers to enhance the brand experience.
6. Managing daily store operations and team deployment, supporting your stylists through coaching and business acumen development.
7. Working with the management team to exceed store targets and KPIs.
8. Handling people matters such as return-to-work interviews, investigations, and performance reviews, liaising with HR as needed.
9. Creating and implementing floor plans and rotas to set the store up for success each day.

WHAT SKILLS DO I NEED?

1. A passion for fashion and a belief in the power of a great outfit.
2. Tenacity and a success-driven mindset, with high targets and deadlines for your team.
3. Deep knowledge of your store operations, reporting technologies, and customer expectations.
4. Quick learner with enthusiasm for new digital systems and processes.
5. Honest, trustworthy, and aligned with our brand values.
6. A protector of the brand, caring for customers, profit, product, and health and safety.
7. A confident, hardworking leader who inspires your team even in your absence.