Floor Manager

The Chancery Rosewood; United Kingdom; On-site; GBP 28,000 - 40,000; Full time

Job summary

The Chancery Rosewood, opening in Summer 2025, seeks a Floor Manager to oversee dining services in a luxury setting. The ideal candidate will have supervisory experience, strong leadership abilities, and a passion for exceptional guest experiences. Attractive benefits including complimentary stays and discounts are offered.

Benefits

12 complimentary room nights annually

Food & Beverage discounts

'Give Days' for volunteering

Paid birthday day off

Life insurance cover

Enhanced sick pay policy

Qualifications

• Experience in a supervisory or floor management role within a luxury food & beverage environment.
• Hands-on, guest-focused leader who remains calm under pressure.

Responsibilities

• Lead daily floor operations across designated outlets.
• Train and mentor service team to uphold service standards.
• Collaborate with chefs and management for seamless service.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Job description

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The Chancery Rosewood – opening in Summer 2025, a Rosewood Hotel Group property – is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, alongside a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices, and expression.

As a Floor Manager, you will play a pivotal role in the smooth running of daily service across our dining venues. You will be on the floor, leading by example - coaching, supporting and inspiring the team to deliver intuitive and gracious service. Whether it's managing the energy of a busy brunch or ensuring precision in a fine-dining setting, you’ll act as the link between the team and leadership, ensuring every guest leaves feeling seen and celebrated.

Key Responsibilities

Lead and guide the daily floor operations across designated outlets

Train and mentor the service team to uphold Rosewood’s service standards

Collaborate with chefs, sommeliers and management to ensure seamless service flow

Resolve guest concerns with empathy and professionalism

Contribute to rota management, briefing sessions, and on-the-job coaching

Maintain compliance with health, safety and hygiene policies

About You

Previous experience in a supervisory or floor management role within a luxury F&B environment

A natural leader who is hands-on, guest-focused, and calm under pressure

Strong communication and interpersonal skills

Passion for hospitality, people and creating memorable experiences

12 complimentary room nights across the Rosewood portfolio annually (with friends & family rates also available)

Discounts on Food & Beverage

'Give Days' – a paid volunteering day each year

Birthday day off – a paid day of leave for your birthday

Life insurance cover

Enhanced sick pay policy

Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.