Floor Manager

Pepe's; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Pepe's Piri Piri recherche un Floor Manager pour superviser les opérations sur le terrain. Le candidat idéal aura une expérience de 3+ ans dans la vente au détail, des compétences en leadership et sera passionné par la satisfaction client. Les responsabilités comprennent la gestion des équipes, l'assistance aux clients et le respect des normes de l'entreprise. Ce poste offre des horaires de travail complets, idéal pour une personne dynamique et motivée.

Qualifications

• 3+ ans d'expérience dans le secteur de la vente au détail.
• Compétences en leadership et relations interpersonnelles.
• Capacité à travailler sous pression et à résoudre des conflits.

Responsibilities

• Superviser les activités quotidiennes sur le terrain et motiver le personnel.
• Assurer un service client excellent et résoudre les problèmes rapidement.
• Gérer le calendrier du personnel et les évaluations de performance.

Skills

Leadership

Communication

Conflict Resolution

Multitasking

Tools

POS systems

MS Office

Inventory Management Tools

Job description

Job Summary:. The Floor Manager is responsible for supervising daily operations on the sales floor, ensuring high levels of customer satisfaction, team productivity, and operational efficiency. This role acts as a key point of contact between staff and upper management, ensuring company standards and procedures are maintained.. . Key Responsibilities:. Supervise and coordinate day-to-day activities on the sales or operations floor.. Lead, motivate, and coach staff to meet sales targets and performance goals.. Ensure excellent customer service by addressing customer concerns and resolving issues promptly.. Monitor inventory levels and coordinate with stockroom for replenishment.. Enforce compliance with health, safety, and company policies.. Oversee floor layout, product displays, and merchandising standards.. Handle staff scheduling, shift management, and attendance.. Conduct regular performance reviews and provide feedback and training.. Act as the point person for escalations during assigned shifts.. Assist in sales reporting, audits, and other administrative tasks as needed.. Qualifications:. 3+ years of experience in retail business.. Strong leadership and interpersonal skills.. Excellent communication and conflict resolution abilities.. Ability to multitask and remain calm under pressure.. Proficient in using POS systems, MS Office, and inventory management tools.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: 11AM - 02AM

About Pepe's:

Welcome to Pepe’s Piri Piri, home of delicious, freshly grilled chicken bursting with bold, spicy flavor! Whether you like it mild, medium, hot, or extra hot, our legendary Piri Piri marinade is sure to satisfy your cravings.