Floor Manager

Brasserie Zédel Management; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned hospitality group in London is seeking a Floor Manager to oversee the front of house team. The role involves maintaining high standards of service, training team members, and ensuring smooth operations. Ideal candidates will have a mature work approach and knowledge of service standards. This position offers competitive benefits and opportunities for career advancement.

Benefits

Generous discount on food and drinks

Team-led incentive earning up to £100

Enhanced maternity and paternity leave

Access to mental health counselling

Advance access to earned wages

Unique training calendar

Qualifications

• Experience in a similar setting leading a team positively.
• Ability to train and develop team members.

Responsibilities

• Support senior management with leading the front of house team.
• Monitor service standards and handle guest complaints.
• Train, develop, and supervise team members.

Skills

Mature work approach

Knowledge of service standards

Basic financial awareness

Job description

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Brasserie Zédel has been revitalised to its spectacular Art Deco roots, serving as a traditional French brasserie with an accommodating ‘Prix-Fixe’ menu at remarkably low prices.

At The Wolseley Hospitality Group, we create places where people feel they belong.

Why work with us as a Floor Manager?

• Enjoy a generous discount across our restaurants on food and drinks.
• Rewarding excellence - a team-led incentive, earning up to £100 in high street vouchers.
• Enhanced maternity and paternity leave to support working families.
• Group-wide access to mental health counselling, legal and financial advice.
• Advance access to earned wages via Wagestream.
• A unique and varied training calendar including supplier trips, masterclasses, and visits.

Visit our career page for a detailed list of our benefits.

We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture.

The role of a Floor Manager:

• Support senior management with leading the front of house team, undertaking specific responsibilities for a smooth running of the shift.
• Monitor and uphold the highest standards of presentation and service, also handling guests’ complaints and queries.
• Train, develop, and supervise team members to ensure a cohesive and efficient team.

As Floor Manager, you'll bring:

• Mature work approach in a similar setting, leading the team positively and with a sense of collaboration.
• Knowledge of service standards and a basic financial awareness – you’re our greatest asset!

The Wolseley Hospitality Group portfolio of restaurants comprises: The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho, and The Wolseley City in Monument.