Floor Manager

Caprice Restaurants; City Of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading restaurant group in London is seeking a dedicated Floor Manager to oversee front-of-house operations. You will ensure exceptional guest experiences and manage the floor staff. The ideal candidate has proven experience in hospitality and strong leadership skills. This role offers benefits including a generous employee discount, opportunities for progression, and 28 days of holiday.

Benefits

Generous discount on meals

Opportunities for progression

28 days holiday

Recommend a friend bonus

Exclusive access to discounts

Qualifications

• Proven experience as a Floor Manager or in a similar role in hospitality.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Oversee daily operations of the dining area.
• Supervise and mentor floor staff to maintain service standards.
• Handle guest inquiries and concerns with professionalism.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Job description

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London 45000

Apply

We are currently seeking a dedicated and experienced Floor Manager to join our team. As a Floor Manager, you will play a pivotal role in overseeing the front-of-house operations, ensuring exceptional guest experiences, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering excellence in service, we invite you to be an integral part of the amazing team at our restaurant.

Responsibilities

• Oversee the day-to-day operations of the dining area, maintaining high service standards.
• Supervise and mentor floor staff, providing guidance to ensure a positive and efficient work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Assist in training and development programs for front-of-house staff.
• Monitor reservation systems and seating arrangements to optimize guest flow.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Floor Manager or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits

• Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group
• Unrivalled opportunities for progression across the Group
• 28 days holiday, increasing with length of service up to 5 extra days
• Recommend a friend scheme with great bonuses per individual referral
• Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more
• Reward programmes, long service awards, and staff recognition and incentives

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.