Floor Manager

ASVA: Association of Scottish Visitor Attractions; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Lost Shore Surf Resort is seeking a dedicated Floor Manager to oversee front-of-house operations. This role includes leading and training the team, ensuring high customer service standards, and coordinating operations effectively. The ideal candidate will have experience in the hospitality industry, strong leadership qualities, and a passion for delivering exceptional customer experiences. Join us at Europe's largest inland surf resort and help us create a memorable experience for our guests.

Benefits

28 days paid holiday

Pension

Competitive benefits package

Qualifications

• Proven experience in a supervisory role in a busy restaurant environment.
• Strong leadership and communication skills.
• Flexibility to work in varied hours including nights and weekends.

Responsibilities

• Supervise and coordinate all front-of-house operations during shifts.
• Lead and motivate floor team to ensure excellent customer service.
• Handle customer inquiries, concerns, or complaints with professionalism.

Skills

Customer Service

Leadership

Problem Solving

Job description

Location: Lost Shore Surf Resort, Edinburgh

Floor Manager at Lost Shore Surf Resort

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, we’ve arrived next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons!
But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

Canteen is Lost Shore’s restaurant & bar/café devised, designed and curated by Rogue Village alongside our F&B Manager on behalf of Lost Shore. It will comprise of three independently operated open kitchens, an in-house bar/café, an adjoining private/corporate event space and accompanying public event programme. A forward-thinking space that will celebrate the very best in Scotland’s independent restaurants, produce and wider cultural landscape. Canteen aims to become one of Scotland’s most dynamic foodie destinations that helps put Lost Shore firmly on the map.

What you will be doing:
– Supervise and coordinate all front-of-house operations during shifts.
– Lead, train, and motivate floor team to ensure excellent customer service.
– Monitor team performance and provide ongoing feedback and coaching.
– Handle customer inquiries, concerns, or complaints with professionalism and urgency.
– Ensure the dining area is clean, organised, and compliant with health and safety regulations.
– Assist with scheduling, staffing, and inventory as needed.
– Work closely with kitchen teams and management to ensure smooth service flow.
– Maintain high levels of staff morale and foster a positive team environment.
– Monitor and support upselling and customer engagement efforts.
– Open and close the restaurant.

Requirements:
– Proven experience in a supervisory role in a busy restaurant environment.
– Strong leadership and communication skills.
– Excellent customer service and problem-solving abilities.
– Ability to work flexible hours, including nights, weekends, and holidays.
– Knowledge of restaurant POS systems and basic financial procedures.
– Hospitality training is a plus.

Qualifications, Skills and Experience:
· A passion for hospitality.
· The drive to make a difference — we need a team member that wants to be part of a creative, innovative and market-leading hospitality venue.
· A flair for food & drink, you should be a passionate foodie with an eye for detail and experience of excellent customer service on either side of the apron!
· 2+ years in a similar floor or shift manager role.
· Experience in both casual and upscale dining environments.

Additional Information:
As a Food and Beverage Team Manager you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?
· A front-row seat at Europe’s largest inland surf resort.
· Sunsets over the surf lake (because everyone need a moment to breathe).
· A team that knows how to have fun at work but equally understands the value of hard graft.
· A chance to put your stamp on Lost Shore’s legacy.
· On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!