Floor Manager

JD GROUP; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Bristol is seeking an enthusiastic Floor Manager to lead the shopfloor team and ensure exceptional service standards. The successful candidate will drive sales, develop staff, and maintain a clean and organized shopping environment. Prior management experience in a retail setting is essential. This position offers opportunities for career advancement and includes a monthly discretionary bonus, employee discounts, and comprehensive benefits.

Benefits

Monthly discretionary bonus schemes

25% company discount

Access to digital health services

Health cash plans

Development courses

Discounted gym memberships

Qualifications

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail and knowledgeable about the latest trends and competitors.
• Experience in coaching and developing individuals.

Responsibilities

• Ensure exceptional service standards and address customer needs.
• Drive team sales through effective merchandising and stock replenishment.
• Lead and develop the shopfloor team for high performance.

Skills

Customer service

Team leadership

Communication

Attention to detail

Retail knowledge

Coaching/development

Job description

Role overview:

We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have opportunities for collaboration with senior managers, championing your and your team's career development.

Responsibilities:

1. Ensure the highest level of customer satisfaction by maintaining exceptional service standards and promptly addressing customer needs.
2. Drive team sales through effective merchandising, stock replenishment, and team motivation.
3. Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
4. Ensure the shopfloor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.
5. Ensure that stock replenishment is completed regularly.
6. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
7. Help manage day-to-day operations, including opening and closing procedures.
8. Support cash management tasks, such as processing transactions and reconciling tills.
9. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail and knowledgeable about the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Attention to detail with the ability to maintain high standards on the shop floor.
6. Ability to promote JD Group values to stakeholders.

Benefits:

• Monthly discretionary bonus schemes.
• Company discount of 25% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives for positive change.
• Volunteer opportunities and support through JD Foundation.
• Employer engagement forums for influencing positive change.
• Incremental holiday allowance.