Floor Manager

Frasers Hospitality; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hospitality group in Aberdeen is seeking a Floor Manager to lead the breakfast team. The ideal candidate will have experience in hospitality management, strong customer service skills, and a passion for delivering exceptional experiences. This role offers competitive pay, numerous perks including discounts on accommodation and dining, and opportunities for career development. Join us to create memorable moments for guests and enjoy a rewarding work environment.

Benefits

Heavily discounted staff room rates

35% off dining bills

Fully funded apprenticeship programs

Cycle to work scheme

Healthcare cash plans

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Previous experience in a hospitality management role.
• Strong communication and interpersonal skills.
• Ability to maintain high service standards.

Responsibilities

• Lead the breakfast team and ensure a great guest experience.
• Manage daily operations and staff performance.
• Contribute to the internal development of team members.

Skills

Customer service skills

Leadership skills

Attention to detail

Job description

Job title: Floor Manager, Malmaison

Rate of pay: £13.00 per hour / Up to 45 hours per week

Contract Type: Permanent

Location: Malmaison Aberdeen

Are you a morning person? Happy, smiley, and always getting up on the right side of the bed? Malmaison is looking for a Floor Manager to lead the breakfast team.

As Floor Manager, you will leave a lasting impression of Malmaison on our guests — after all, breakfast is the most important meal of the day.

Get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a career with Malmaison.

Do high standards come naturally to you? Do you love people and making guests smile every day by delivering exceptional service? Are you eager to be part of something different, working with the best food, drinks, and a brand you can be proud of? We love food, wine, and cocktails — almost as much as you do!

We create memorable experiences that guests will never forget. This position could be your next step towards a Head of Department role within Malmaison — we actively support internal development and progression.

In addition to competitive rates of pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, with rooms from £65 per night.
• Discounted friends and family room rates with 50% off the best available rate.
• 35% off your bill when dining in our brasseries and bistros.
• Fully funded apprenticeship programs to support your career development.
• High street discounts on various shops, experiences, holidays, and more.
• Cycle to work scheme — save up to 40% on bikes.
• Healthcare cash plans covering dental, optical, medical, and more from just £5 per month.
• Referral schemes paying up to £1500 for successful hires.
• A professional uniform that looks sharp and modern.
• A Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, and more.
• Access to Wagestream, allowing instant access to earned wages, real-time wage tracking, and money management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast.
• Support for The Brain Charity, aiding those with neurological conditions.
• Employee Assistance Programme offering free, confidential advice 24/7 for you and your family.

Our Sustainability Goals include:

• 100% renewable electricity, primarily from UK wind farms.
• Recycling at least 70% of hotel waste, driven by staff and our Sustainability Council.
• Transition to chemical-free cleaning systems in bedrooms and public areas, with eco-friendly kitchen systems.
• Volunteering two days per year for sustainable charities, paid in full.

If you're interested, click Apply Now.

Frasers Hospitality, Malmaison, and Hotel du Vin are equal opportunity employers and welcome applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation, or age.