Floor Housekeeper

Number Sixteen; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading hotel as a Floor Housekeeper where you'll ensure top-notch cleanliness and service standards. Work closely with the management team to foster a positive environment, all while enjoying competitive pay and various employee benefits.

Benefits

Access to financial wellbeing app

Health cash plan

Discounted cinema tickets and gym memberships

Flexible scheduling

Discounted personal dry cleaning

Enhanced holiday allowance

Ongoing training and development

Cycle to work scheme

Qualifications

• Ability to thrive in a fast-paced environment.
• Passion for providing exceptional customer service.
• Strong organisational and communication skills.

Responsibilities

• Overseeing daily operations of the housekeeping team.
• Maintaining high standards of cleanliness throughout the hotel.
• Conducting regular inspections of guest rooms and public areas.

Skills

Attention to detail

Customer service

Organisational skills

Team collaboration

Job description

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Join our vibrant team at Firmdale Hotels,
where exceptional service meets distinctive style. We are thrilled to offer an
exciting opportunity for a Floor Housekeeper to join our esteemed Number
Sixteen Hotel.

At Firmdale Hotels, we pride ourselves on
creating unforgettable experiences for our guests, and as a Floor Housekeeper,
you will play a pivotal role in ensuring our uniquely styled hotel maintains
its impeccable standards.

As a Floor Housekeeper, you will collaborate
closely with our Deputy Head Housekeeper and Head Housekeeper to lead our
dedicated team, ensuring that every corner of our hotel reflects the luxury and
sophistication that defines Firmdale Hotels. From coordinating daily tasks to
overseeing shifts, you will be at the forefront of upholding our commitment to
excellence.

Responsibilities:

• Collaborate with the Deputy Head Housekeeper
  and Head Housekeeper to oversee the daily operations of the housekeeping
  team.
• Lead by example, maintaining high standards of
  cleanliness and organisation throughout the hotel.
• Supervise and motivate team members, ensuring
  they understand their responsibilities and perform them efficiently.
• Conduct regular inspections to guarantee all
  guest rooms, public areas, and back-of-house spaces meet Firmdale's
  exacting standards.
• Address any issues or concerns promptly,
  providing solutions to uphold the quality of our services.
• Foster a culture of teamwork and excellence,
  promoting a positive work environment where every team member feels valued
  and supported.

What you Need:

• The ability to thrive in a fast-paced
  environment, consistently delivering exceptional results under pressure.
• A keen eye for detail, ensuring that every
  room and space within our hotel is immaculately maintained.
• A genuine passion for providing unparalleled
  customer service, going above and beyond to exceed guest expectations.
• Strong organisational and communication
  skills, essential for effectively leading a dynamic team.
• A collaborative spirit, able to work
  seamlessly within a team to achieve shared goals and objectives.

What
We Offer:

• Competitive hourly rate of £17.00 to £19.00, inclusive of service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at
Number Sixteen Hotel and become part of a team that celebrates diversity,
creativity, and a shared commitment to excellence.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.