Floor Host (ACFH)

Rapport Guest Services; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in guest services is seeking a Floor Host to enhance customer experiences at their client's office in London. This full-time role requires exceptional communication skills and a proactive approach to ensure outstanding service. Join a diverse team focused on excellence and enjoy various personal and professional development opportunities.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Employee Assistance Program

Learning and development opportunities

Paid day off for community service

Qualifications

• Positive, outgoing personality to build rapport easily.
• Proactive and adaptable with a strong desire to learn.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional welcome to customers.
• Manage daily operations smoothly and safely.
• Check meeting rooms setup according to specifications.

Skills

Communication

Customer Engagement

Time Management

Attention to Detail

Job description

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We are recruiting a Floor Hostto be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. Time management is an integral part of this role. The ability to take ownership is key to success and fantastic communication is essential.

Type of contract:Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)

What will you get?

• Financial Freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Providing an exceptional welcome to customers to the building
• Ensuring the smooth running of day-to-day operation on the floor and a safe working environment for all floor occupants
• Improving customer engagement in all areas
• Ensuring all equipment/technology is in working order and report when required
• Maintaining high standards so that customer’s expectations are consistently exceeded
• Checking that all meeting rooms are set up correctly according to the agreed specification

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
• Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
• Display excellent personal presentation and interpersonal skills
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
• Demonstrate the ability to work independently and manage own workload

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.