Floor Host

Chartwells Independent; Watford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading guest services company is seeking a Floor Host in Watford. The role is part-time and entails enhancing the client experience by providing high-quality service and building rapport with guests. If you are adaptable and passionate about customer service, this position offers opportunities for personal and professional growth.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community service

Qualifications

• Strong customer service background focusing on enhancing the customer experience.
• Ability to build rapport with colleagues and clients.
• Passion for delivering high standard service.

Responsibilities

• Specializing in the overall client experience across all aspects of the ground floor.
• Ensuring the arrival experience is memorable and providing outstanding service.
• Being proactive in seeking opportunities to improve efficiencies.

Skills

Customer service background

Strong communication skills

Interpersonal skills

Flexibility and adaptability

Can-do attitude

Job description

We are recruiting a Floor Host to join the Rapport team at our client's offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and creating memorable experiences.

Type of contract: Part-time, Permanent

Hours: 32 per week (Monday-Thursday; 8 AM - 5 PM, with flexibility as per business needs)

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Specialising in the overall client experience across all aspects of the ground floor
• Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises
• Providing excellent service to clients and guests alike, carrying out all duties to the highest of standards
• Applying a flexible approach and offering business support as required
• Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a strong customer service background with a focus on enhancing the customer experience
• Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded
• Have strong communication skills
• Be able to build a strong rapport with colleagues and clients alike
• Always strive to improve with innovation and creativity
• Have great interpersonal skills, a can-do attitude and an outgoing and vibrant personality
• Be passionate about delivering high standard service and going the extra mile
• Take responsibility for their contribution to the team

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Show more

Ready to Apply?

Apply Now

Share

Location

Watford, Watford, WD17 1TX, United Kingdom