Floor Host

Portico; Southend-on-Sea; On-site; GBP 29,000; Full time

Job summary

Portico is seeking a Floor Host (Colleague Support Host) for their Southend call centre. This role involves managing client needs, providing a welcoming environment, and completing essential facilities management tasks. Ideal candidates will possess strong communication skills and prior experience in customer service or facilities roles. The position offers a 40-hour work week with competitive pay and excellent benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Exceptional communication skills and attention to detail.
• Previous experience in customer service or facilities role is essential.
• Ability to engage with others and handle multiple requests.

Responsibilities

• Manage day-to-day needs of clients and deliver exceptional service.
• Perform front-of-house duties such as welcoming guests and assisting employees.
• Conduct daily floor walks and reset meeting rooms.

Skills

Communication

Attention to Detail

Reliability

Proactivity

Flexibility

Organizational Skills

Job description

Company Description

Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Description

We are looking for a Floor Host (Colleague Support Host) to join our team based at the Southend call centre offices of one of the largest international banks in the world!

The Colleague Support Host is the go-to person for managing the day-to-day needs of our clients. The key purpose of the role is to deliver an exceptional and engaging environment, working alongside the workplace services team to assist with all aspects of facilities management.

The position involves a great mix of front-of-house and back-of-house duties.

In the front of house, the Colleague Support Host will provide a friendly welcome to employees and their guests, promptly and efficiently offering assistance with a wide range of knowledge on the building, meeting rooms, and amenities available.

In the back of house, they will complete daily floor walks, reset meeting rooms, and raise issues that need rectifying around the building with the wider facilities teams, ultimately assisting with the smooth operation of the building.

Shifts: 40 hours per week with shifts from 07:30-16:00 and 08:00-16:30, Mon-Fri.

Salary: £28,305 per annum.

Qualifications

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be positive, reliable, proactive, flexible, and organized.

The successful candidate must be able to engage with others to create rapport and handle multiple requests simultaneously.

Previous experience in a customer service or facilities role is essential.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform offering fabulous savings for thousands of high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities for our people