Floating Support Worker

Ygam; West of England; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Rewards Platform

Employee Assistance Programme

Health Cash Plan

27 days annual leave

30% staff discount

Pension scheme

Career development

Job summary

Alongside is seeking a Floating Support Worker to provide flexible support across the South West region, covering B&NES, Bristol, Wiltshire, Somerset and North Somerset. The role requires a driver with own vehicle and the ability to travel between sites.

You will work across housing and outreach services, offering practical help and trauma‑informed, person‑centred support to people facing homelessness. The role includes flexible hours and travel with project teams.

Qualifications

• Full driving licence and access to own car for work purposes.
• Willingness to travel around the South West to support our various projects and teams.
• Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues.

Responsibilities

• Give clients advice and information, providing an enabling service so that they can be signposted to, and access appropriate services.
• Maintain client records, so they are accurate and fully updated at all times.
• Ensure all clients are provided with high-quality person-centred services which takes a strength-based and trauma-informed approach.
• Work collaboratively taking a multi‑agency approach to safeguard clients.
• Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

Skills

Full driving licence

Job description

Job Role:

Floating Support Worker

Salary:

£28,655 per year

Hours:

37.5 hours per week: Either Monday – Friday 9-5pm (with some flexibility around start and finish time) or 37.5 hours over 4 days (Monday- Friday)

Contract type:

Permanent

Location:

South West, covering B&NES, Bristol, Wiltshire, Somerset and North Somerset

Additional information:

• Valid driver's license and access to own vehicle – business insurance will be required for roles involving travel for work.


• Ability to travel across the South West region, including projects based in B&NES, Bristol, Wiltshire, Somerset and North Somerset.


• Ability to work flexibly including early mornings where required (meaning an earlier finish to the day)


• Alongside is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However, this is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

As a Floating Support Worker, you’ll play a vital role in supporting services where extra capacity is needed, working across different locations including B&NES, Bristol, Wiltshire, Somerset and North Somerset. This is a varied and dynamic role, offering the opportunity to work across supported housing and outreach services, with no two weeks looking the same.

You’ll work directly with people who have a range of support needs, building positive, professional relationships and providing person‑centred, trauma‑informed support. This includes offering practical help, promoting independence, and responding flexibly to individual circumstances in a fast‑paced environment.

This role is ideal for someone who enjoys variety, is well organised, and can adapt to changing priorities and locations. You’ll need to be a driver with access to your own vehicle and business insurance, and be comfortable working flexibly, with rotas provided two weeks in advance and occasional last‑minute changes handled considerately.

What you’ll be doing:

Give clients advice and information, providing an enabling service so that they can be signposted to, and access appropriate services.

Maintain client records, so they are accurate and fully updated at all times.

Ensure all clients are provided with high-quality person-centred services which takes a strength-based and trauma-informed approach.

Work collaboratively taking a multi‑agency approach to safeguard clients.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

What we’re looking for:

• 
  
  • Full driving licence and access to own car for work purposes.
  
  
  • Willingness to travel around the South West to support our various projects and teams.
  
  
  • Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues.
  
  

There are many great reasons to join our team!

Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan

27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part‑time staff)

30% staff discount at Julian House charity shop

A generous and competitive pension scheme

A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Great opportunities for career development and free monthly training sessions from experienced facilitators

For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.