Floating Store Manager - London Retail - Store Manager ·

Oh My Cream limited; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading beauty company seeks a Floating Store Manager for its London boutiques. In this role, you will ensure the operational success of stores by overseeing daily operations, driving sales performance, and delivering exceptional client experience. Ideal candidates should have strong leadership skills, retail management experience, and a passion for beauty.

Qualifications

• Solid experience in managing retail stores, ideally in beauty or luxury.
• Strong knowledge and background in the beauty industry required.
• Capable of managing several stores across the London area.

Responsibilities

• Oversee daily operations of assigned stores.
• Drive store performance through sales operations.
• Lead teams in alignment with Oh My Cream values.

Skills

Excellent people skills

Autonomy

Ability to motivate and mobilize teams

Strong customer service mindset

Commercial awareness

Education

Level 2 or Level 3 Beauty Therapy qualification

Job description

We are currently looking for a Floating Store Manager for our London network.

As a Floating Store Manager, you will oversee and ensure the operational success of several Oh My Cream boutiques, while delivering an exceptional client experience.

If you are passionate about beauty, have strong leadership skills, and proven experience in retail management, we’d love to have you on board !

Your mission:

- Oversee and supervise the daily operations of your assigned stores

- Drive store performance by managing sales operations and monitoring key indicators: revenue, average basket size, conversion rate, team objectives, etc.

- Boost sales by maintaining high standards in customer service and store image

- Lead your teams in line with Oh My Cream values

- Manage all store operations (HR, stock, etc.) and ensure the highest standards of presentation, merchandising, and cleanliness

- Ensure all internal procedures are respected

️ You will also lead by example by performing the following duties :

- Provide a personalized welcome to each customer

- Perform our expert, tailor-made facial treatments using Dermalogica, Tata Harper, and Oh My Cream Skincare (if you hold a recognized beauty therapy qualification)

- Advise, sell, and build customer loyalty

- Help grow store turnover

- Run masterclasses and brand events in-store

- Manage stock, replenishment, and store organization

Profile:

- You are passionate about beauty and skincare, with a true appetite for expertise

- You are energetic, positive, eager to learn, and love advising customers and sharing your passion with a loyal and informed clientele

- You have excellent interpersonal skills, impeccable presentation, and always maintain a cheerful attitude

- You have solid experience in managing retail stores, ideally in the beauty or luxury sector

- You are autonomous and capable of managing several stores across the London area

- You adapt easily to different team dynamics and customer profiles

- You are mobile and available to work across all our London locations

- Level 2 or Level 3 Beauty Therapy qualification is a plus ! If not, a strong knowledge and background in the beauty industry is required.

Key skills for this role:

- Excellent people skills

- Autonomy

- Ability to motivate and mobilize teams

- Strong customer service mindset

- Commercial awareness and ability to grow sales

Interview process:

Oh My Cream is committed to inclusive hiring by ensuring equal treatment of all applications and offering the same opportunities to talents from all backgrounds.

1. Video interview with our Head of recruitment

2. Final interview with our Area Manager and/or Boutique Manager