Floating Receptionist/Administrator

Russell and Russell Solicitors; Greater Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A respected law firm in Greater Manchester is seeking a Floating Receptionist/Administrator. This role involves providing excellent customer service at the front office, managing calls and enquiries, and offering comprehensive administrative support. Ideal candidates will showcase strong organisational and communication skills, a professional telephone manner, and a commitment to team collaboration. Competitive salary and several employee perks are provided.

Benefits

Competitive salary

Pension scheme

Attendance bonus

Workplace nursery scheme

25 days annual leave plus bank holidays

Birthday holiday

Life insurance

Northern Rail discount scheme

Cycle2Work scheme

Qualifications

• Good organisational skills required.
• Attention to detail is essential.
• IT skills necessary.
• Good communication and professional telephone manner needed.
• Ability to work well within a team.
• Eager to learn and develop new skills.

Responsibilities

• Provide excellent customer service at the front office.
• Answer incoming calls and manage communications.
• Deal with client enquiries in person and online.
• Maintain reception area and provide administrative support.

Skills

Organisational skills

Attention to detail

IT skills

Communication skills

Professional telephone manner

Teamwork

Motivated and reliable

Job description

Vacancy Description: Floating Receptionist/Administrator
Location: Greater Manchester Offices
Hours: 9.00 am to 5.00 pm Monday to Friday (1 Hour Lunch)
Salary: Negotiable depending upon experience.

We have a vacancy for a floating Receptionist/Administrator to join our prestigious Firm.

The position will involve working front of office in a customer facing role on Reception, dealing with enquiries by telephone, email and in person.
The successful candidate will be expected to cover holidays and absences within our Greater Manchester branches, therefore must have access to a car. Associated Travel expenses will be paid.

Job role

Working within a number of busy offices with a friendly team of people, you will be expected to carry out the following duties:

• To provide excellent customer service promoting the firm whenever possible
• Meeting and greeting clients and offering refreshments
• To answer all incoming calls effectively and transfer through to relevant staff
• To make telephone contact with clients and outside bodies
• To undertake filing, scanning, faxing and photocopying when necessary
• To arrange appointments and meetings as required
• To deal with banking and petty cash
• Opening, distributing and franking the offices post.
• Administration support such as; opening files, typing and other legal and office administration support as required
• Ordering of stationary
• Maintaining the reception desk/area

Skills Required

• Must have good organisational skills
• Must have attention to detail (Accuracy essential)
• IT skills
• Good communication skills
• Professional telephone manner
• Ability to work well within a team
• Motivated, friendly, confident, reliable & team player
• Eager to learn and develop new skills, flexible
• Positive attitude

Firm Details

The traditions and values, which first established Russell & Russell as an early pioneer of legal services continues to serve us well today. We still provide friendly, professional advice in the manner a traditional high street law firm would, but this is now blended with a 21st Century approach.

The practice has 200 people and has grown organically to incorporate eight offices stretching across the North West; two in Bolton and one in Atherton, Bury, Chester, Farnworth, Horwich, and Middleton. Although we pride ourselves on being a regional firm, a number of our departments service clients throughout England and Wales.

The firm holds a number of industry related accreditations across all its service areas, in particular the Lexcel Practice Management Standard.

Web Site: http://www.russellrussell.co.uk

What we offer

• Competitive salary
• Pension scheme
• Attendance bonus
• Workplace nursery scheme
• 25 days a year plus bank holidays and an accrual system after 2 years
• Birthday holiday
• Life insurance – 2x annual salary
• Northern Rail discount scheme
• Cycle2Work scheme
• Referral schemes (PI, Conveyancing, Family & Wills/Probate)
• Discounted Services (Conveyancing, Family & Wills)
• Staff Introduction Scheme (Refer a success applicant and get £500)
• Monthly Raffle Draw – 1st, 2nd & 3rd prizes
• Dress down once a month (linked to a chosen charity)
• Annual Christmas Party & Events
• Charity fundraisers

Training & Development

• Training and development opportunities
• Internal workshops
• Compliance webinars

Applications: To apply, please click the button below to complete the application form and attach your CV.