Floating Community Associate

FPMR Ltd; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A dynamic coworking company in Southwest London is seeking a Front of House Community Associate. The ideal candidate will have 1-2 years of customer service experience, a flexible attitude, and a people-first mindset. You will support multiple locations, maintain high standards, and foster community interactions. This role is perfect for someone who enjoys a dynamic environment and wants to make a positive impact.

Qualifications

• 1-2 years of customer service or front-of-house experience.
• Willingness to travel between sites.
• Friendly, confident communicator.

Responsibilities

• Support multiple sites with day-to-day operations.
• Maintain high front-of-house standards.
• Provide light IT support for members.

Skills

Customer service experience

Flexible attitude

Effective communication

Problem-solving ability

Team player

Job description

We're working with a fantastic client who is on the lookout for an experienced and flexible Front of House Community Associate to float across three vibrant co-working spaces in Southwest London.

In this key role, you'll help maintain the smooth running of each location, deliver an exceptional member experience, and contribute to a positive, connected community across the sites. Whether you're stepping in to cover a busy day or sharing your knowledge with newer team members, your presence will make a real difference.

What You'll Be Doing:

• Provide day-to-day support across multiple sites, stepping in during absences, peak times, or special events
• Keep front-of-house standards high - from the welcome at reception to the feel of the space
• Share insights and best practices between teams to strengthen operations and culture
• Be a supportive, positive presence that lifts team morale and fosters community
• Offer informal training and shadowing to newer colleagues
• Help with opening activities at new or evolving sites
• Greet members and guests with professionalism and warmth - everyone should feel valued
• Carry out regular walkthroughs to keep spaces looking and feeling great
• Set up Wi-Fi, access cards, fobs, and provide light IT support for members
• Assist with meeting room setup and troubleshooting as needed

What We're Looking For:

• 1-2 years of customer service or front-of-house experience (coworking, hospitality, or serviced offices are ideal)
• A flexible, can-do attitude and willingness to travel between sites
• Friendly, confident communicator with a people-first mindset
• A natural problem solver who enjoys finding solutions
• Proactive, team-oriented, and happy to share ideas with colleagues and clients

If this sounds like a great fit for you, we'd love to hear from you - please apply directly!