Floating Coffee Shop Assistant

TN United Kingdom; Newbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking enthusiastic Coffee Shop Assistants to join their vibrant team. This role offers a unique opportunity to engage with customers while serving delicious coffee and baked goods in a welcoming environment. With a focus on community values and sustainability, you will be part of a dynamic team that prioritizes high standards and fresh, local ingredients. This position provides flexibility, allowing you to float between various locations, enhancing your experience and career growth potential. If you're passionate about customer service and eager to contribute to a positive atmosphere, this role is perfect for you.

Benefits

Free meal on duty

20% discount on all products

Discounted Cookery School Courses

Employee Wellness Programme

Full training and career development opportunities

Qualifications

• Ability to work proactively and as part of a team.
• Respect for food safety and health and safety standards.

Responsibilities

• Providing excellent customer service and handling inquiries.
• Maintaining shop cleanliness and stock levels.
• Supporting social media content creation.

Skills

Customer Service

Teamwork

Food Safety Standards

Communication

Education

None required

Tools

Work Laptop

Slack

Job description

Our Coffee Shop Assistants are the face of our Coffee Shops, and we are looking for bright, passionate, and confident people to join our team. As a Coffee Shop Assistant with Honesty Group, you will serve our customers delicious coffee, freshly-baked bread, cakes, and pastries, while ensuring a clean and welcoming environment. We are an age-inclusive and disability-confident employer, welcoming applications from all communities.

Hours: Zero hour contract (covering holiday or sickness)

Must be able to drive, as your role requires floating to our different locations across Newbury.

This position involves floating between locations, providing flexibility and varied experience, which could lead to further career opportunities within the company.

Essential: Car and driver's license

Why work with us?

Our community-led values and people-first approach set us apart. We are committed to high standards regarding the environment and sustainability, with all food prepared by our talented chefs and bakers using fresh, seasonal, local ingredients where possible, served by our dedicated, healthy, and happy staff.

Benefits include:

• Secure employment contracts
• Wages aligned with the National Living Wage
• Full training and career development opportunities
• Free meal on duty
• 20% discount on all products
• Discounted Cookery School Courses
• Employee Wellness Programme for 2025, including workshops, challenges, and support tools

We aim to help you reach your dream role. Many of our current supervisors and managers started as Coffee Shop Assistants, with opportunities to progress into managerial, culinary, administrative, and other roles within Honesty Group.

Duties and Responsibilities:

Customer Service:

• Providing excellent customer service
• Supporting with events
• Answering phone inquiries and taking orders
• Preparing food and drinks, checking temperatures per Food Safety guidelines
• Clearing tables and washing up
• Engaging with customers
• Handling customer complaints professionally
• Using work laptop, checking emails and Slack regularly

Opening the Coffee Shop:

• Receiving and displaying goods, reporting shortages
• Stock rotation and date checks
• Displaying products and updating menu boards
• Conducting fridge and temperature checks
• Ensuring shop cleanliness and readiness for service

General Duties:

• Maintaining shop cleanliness and stock levels
• Sweeping, mopping, and cleaning facilities
• Managing outdoor areas and stockroom
• Checking equipment and logging waste
• Cash handling and security
• Supporting social media content creation

Requirements to Join:

• Ability to work proactively and as part of a team
• Calm, cheerful, and helpful demeanor
• Respect for food safety and health and safety standards

Honesty Group operates pubs, restaurants, coffee shops, and farm shops, with 15 sites across Berkshire and Hampshire. Since 2014, we have been committed to high standards, sustainability, and community engagement, serving customers with fresh, seasonal, and local ingredients, prepared and served by our dedicated team.