FLM - First Line Manager

Nova Leisure Ltd; Tamworth; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Enhanced parental benefits

Employee Assistance Program (EAP)

Pension

25 days annual leave

Job summary

Nova Leisure Ltd is seeking a First Line Manager (FLM) to oversee daily operations within our warehouse in Tamworth, England. The FLM will lead and motivate a team, ensuring all operational and safety standards are met while delivering an exceptional customer experience. Applicants should have strong leadership skills and a commitment to continuous improvement. We offer enhanced parental benefits, a pension plan, and 25 days of annual leave.

Qualifications

• Experience leading, motivating and supporting a team.
• Ability to ensure compliance with health and safety procedures.
• Experience in delivering within financial budgets.

Responsibilities

• Oversee day-to-day operations of a team in the warehouse.
• Ensure departmental targets are met efficiently.
• Promote continuous improvement and quality culture.

Skills

Leadership and team motivation

Target management

Health and safety compliance

Budget management

Job description

The RFC First Line Manager (FLM) is responsible for overseeing the day‑to‑day operations of a specific team or section within the warehouse or logistics environment. The role ensures that operational targets are met while maintaining high levels of efficiency, safety, and staff engagement. As an FLM, you will manage and lead a team of operatives, ensuring smooth workflow, adherence to company standards, and continuous improvement in operations

Key Responsibilities

• Lead, motivate and support the team. Have a positive ‘can do’ approach and lead by example.
• Ensure all departmental and individual targets are met in line with the required periods, including 100% service level.
• Be responsible for all shift reporting and communication.
• Ensure compliance of all departmental processes.
• Own, champion, and deliver quality, creating, implementing and developing a culture of continuous improvement, focused on the delivery of exceptional customer experience.
• Deliver requirements within the agreed financial budget.
• Ensure compliance of all health and safety procedures and Safe Systems of Work.
• Manage all colleague issues with empathy and discretion, involving HR support where necessary.

Skills and Experience

• Lead, motivate and support the team. Have a positive ‘can do’ approach and lead by example.
• Ensure all departmental and individual targets are met in line with the required periods, including 100% service level.
• Be responsible for all shift reporting and communication.
• Ensure compliance of all departmental processes.
• Own, champion, and deliver quality, creating, implementing and developing a culture of continuous improvement, focused on the delivery of exceptional customer experience.
• Deliver requirements within the agreed financial budget.
• Ensure compliance of all health and safety procedures and Safe Systems of Work.
• Manage all colleague issues with empathy and discretion, involving HR support where necessary.

What we offer

• Enhanced parental benefits
• EAP
• Pension
• 25days annual leave