Flight Logistics & Guest Services Manager

Trades Workforce Solutions; Newport Pagnell; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

A leading global events provider seeks a Lead of Guest Management Services to oversee delegate registration services in a fast-paced environment. This role involves management of Guest Management Services and Group Aviation teams, focusing on high-quality delivery, client management, and team development. Candidates should possess substantial experience in delegate management, extensive customer service skills, and strong analytical abilities. Excellent Excel knowledge is also preferred. The position is home-based with salary ranging from £40,000-46,000 plus benefits.

Qualifications

• Substantial experience in delegate management and people development.
• Proven experience in high-level customer service.
• Intermediary or advanced level knowledge of Excel.

Responsibilities

• Manage Guest Management and Group Aviation workloads.
• Ensure quality output from associates.
• Liaise professionally with project teams and clients.

Skills

Delegation management

Customer service

Project resourcing

Data management

Client management

Attention to detail

Excel

Tools

Stova

Cvent

Crowd Comms

SpotMe

Amadeus Selling Platform

Job description

Lead of Guest Management Services & Avaiation – Events Industry
12 months Fixed Term Contract
Location: Home / Milton Keynes
Salary: £40,000-46,000 plus Benefits

My client a leading global provider of corporate Events require a Lead of Guest Management Services & Avaiation to own delivery of delegate registration services and flights through Guest Management Services and Group Aviation Management teams ensuring they deliver to a high standard, focusing on resourcing and key account management. You will develop both teams and support them through management, leadership, training and coaching, and collaborating with project planning and delivery teams.

What you’ll be doing:

• Management and monitoring of Guest Management Services and Group Aviation Management workload and resource, providing solutions through accurate planning and productivity
• Ensure quality of output from GMS & GAM associates, in line with agreed internal SLAs
• Ensure delegate registration is provided efficiently, productively and proactively
• Conform with company procedures in all aspects of GMS & GAM
• Liaise with the planning and delivery teams, Business Development Directors, Clients and other BI WORLDWIDE associates in a professional and timely manner
• To be familiar with and support the account strategy of projects
• Always maximise time efficiency and profitability
• Attend and actively participate in meetings, where required
• Develop and implement training / coaching plans with the team members as and when required

What we’re looking for:

• Substantial experience within a similar role with strong background in delegate management, project resourcing and people development
• Proven experience of providing a high level of customer service within a fast‑paced and pressurized environment
• Database management (experience of using Stova, Cvent, Crowd Comms or another delegate management platform) including producing reports
• Experience in creating websites (primarily within a registration system) would be advantageous however not essential
• App Management (experience of using SpotMe or other app platforms) would be advantageous however not essential
• Understanding of Amadeus Selling Platform (advantageous but not essential) and knowledge of group aviation process
• Proven ability to manage and interrogate large volumes of complex data
• Demonstrate client management skills
• Formal line management skills and experience
• Excellent attention to detail
• Intermediary or advanced level knowledge of Excel
• Previous experience of working to tight timescales in a fast‑paced environment, with proven ability to manage and prioritise a busy and demanding workload