Flexipool Admin / Receptionist

NHS; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting chance to join Newcastle GP Services as an Admin/Receptionist, working flexibly within various practices. This role offers vital support in patient administration, contributing to delivering a high standard of care while benefitting from training opportunities. Ideal for those looking for adaptable work in primary care.

Benefits

Flexible working options

Access to training and development

£50 bonus for your first 20 shifts worked

Time and a half pay for Saturday shifts

Holiday pay

Qualifications

• Patient/customer facing work experience is preferred.
• GCSE level education or equivalent required.
• Strong IT skills and excellent communication abilities are essential.

Responsibilities

• Perform administrative tasks including reception duties and patient record management.
• Make and receive telephone calls, handle clinical specimens, and manage appointment bookings.
• Handle sensitive information and report safeguarding issues.

Skills

Strong IT skills

Verbal communication

Written communication

Teamwork

Time management

Education

GCSE or equivalent

Job description

This role is an exciting opportunity to work into theNewcastle GP Services (NGPS) Flexible Workforce Hub (Flexipool). Flexipool is anew and expanding active bank of clinical and non-clinical staff, coveringmultiple roles within General Practice. The aim of Flexipool is to provideflexible working into Primary Care, to cover planned leave, existing vacanciesand short-notice unplanned absence across General Practice in Newcastle.

Joining the Flexipool team provides an opportunity to workinto Primary Care across Newcastle in a way that suits you and yourcommitments, in addition to access to training, development and support. TheFlexipool can act as a gateway into primary care if you are new to working inhealthcare, or as a flexible working option if you work part time or haverecently retired, and would like to stay involved and continue to develop your skills.

This role is offered on a 0 hours contract, and workinghours are flexible and negotiable depending on your availability and practicevacancies. The job location will be varied across practices and services inNewcastle, and we will work with you to match an appropriate role to yourlocation preferences. For further details, please see the job description, andif you have any questions about the role, please do not hesitate to contact usat: [e-mail]

This position is open to rolling recruitment, and therefore applicantsmay be contacted before the closing date.

Main duties of the job

Being adaptable, working well as a team and providing apositive patient experience are essential skills for the role of Admin /Receptionist.

As an Admin/Receptionist, you will work as part of a team toperform administrative tasks and provide excellent patient experience. Pleasesee the job description for more information.

Benefits include: joining a forward thinking and friendlyteam, flexible working options across a range of locations in Newcastle, accessto training and support, £50 bonus for your first 20 shifts worked, time and ahalf pay for Saturday Enhanced Access shifts, and holiday pay.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

Newcastle GP Services (NGPS) is the GP federation forNewcastle-upon-Tyne. We are a member organisation for 27 out of the 30 generalpractices in Newcastle. Our role is to support them to provide excellentclinical care and a positive patient experience.

Were a skilled team of non-clinicians and clinicians withsignificant experience working in healthcare. We help practices work at scaleacross Newcastle, providing targeted and effective patient care and innovativemethods of working to improve quality and efficiency.

You can find out more about NGPS and the services we offeron our website here: https://newcastle-gp-services.co.uk/

Job responsibilities

You will be responsible for administrative functions, includingbut not limited to:

Reception duties providing a positive patientexperience, information, advice and signposting

Telephone receive and make telephone calls andrespond to voicemails as required

Handling clinical specimens ensuring correctdetails and appropriate handover

Appointments use GP systems to book, manageand cancel appointments

Patient record management record all patientcontacts and ensure timely and accurate data entry

Ensure escalation of issues or urgent clinicalcases to the appropriate person

Patient administration and filing supportpatients with paperwork, registration and record management

Results use of clinical systems to respond topatient result requests

Printing, scanning and photocopying ensuringinformation is uploaded to records

Workflow processing letters and ensuringcontinuity of care

Patient tasks and emails/E-consults

Prescriptions including repeat prescriptions

Handle sensitive and confidential information

Recognise and report issues relating tosafeguarding vulnerable children and adults

Person Specification

Experience

• Patient/ Customer facing work experience (ideally within General Practice/Primary Care)

Qualifications

• Educated to GCSE level or equivalent

Skills

• Strong IT skills, including use of Microsoft Office
• Excellent verbal and written communication skills
• Ability to work as part of a team
• Excellent time management and ability to work under pressure
• The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role, which may vary across practice locations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.