Flexible Bank Primary Care Administrator

Service Care Solutions Ltd; Redditch; On-site; GBP 14,000 - 22,000; Part time

Job summary

Service Care Solutions Ltd is seeking Bank Primary Care Administrators to provide flexible reception and administrative support across Primary Care services in Redditch. You will welcome patients, register them, and manage enquiries while maintaining confidentiality and accuracy in clinical systems.

The role covers urgent and routine assignments, with shifts daytime, evenings, weekends and bank holidays as required. Prior NHS admin experience is advantageous; training will be provided.

Qualifications

• Experience in reception, customer service, call handling or administration.
• Ability to use computers, email and standard office applications.
• Knowledge of Primary Care, urgent care or NHS administrative processes.
• Understanding of information governance, safeguarding and incident reporting.
• Knowledge of accessible communication and reasonable adjustments.
• Training in EMIS or another Primary Care clinical system.

Responsibilities

• Provide a professional, courteous and inclusive reception service.
• Register and arrive patients accurately on relevant systems.
• Explain service processes and waiting arrangements.
• Support patient flow and handovers between services and shifts.
• Use authorised clinical and administrative systems, including EMIS, Surgery Connect, Docman and Microsoft 365.
• Maintain logs, trackers and service datasets.

Skills

Reception & customer service

Computers & office software

EMIS / NHS systems knowledge

Education

Good general education including literacy and numeracy

Tools

EMIS

Docman

Surgery Connect

Job description

Service Care Solutions Ltd is seeking Bank Primary Care Administrators to provide flexible reception and administrative support across Primary Care services in Redditch. You will welcome patients, register them, and manage enquiries while maintaining confidentiality and accuracy in clinical systems.

The role covers urgent and routine assignments, with shifts daytime, evenings, weekends and bank holidays as required. Prior NHS admin experience is advantageous; training will be provided.