Flexible Bank Housing Concierge

Home Group Limited; Penzance; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading housing organization in Penzance seeks a Bank Housing Concierge to provide flexible support for vulnerable customers. You will manage safety and respond to incidents while enjoying competitive hourly pay and great benefits. Join us to make a difference in people's lives while working in a supportive team environment.

Benefits

Living wage employer

Weekly pay

Shopping discount scheme

Access to excellent learning portal

Wellbeing support

Qualifications

• You should be good under pressure and have strong communication skills.
• Experience in public service, military, or similar is beneficial.
• You need a vehicle insured for business use.

Responsibilities

• Support customers with various needs including mental health.
• Patrol and ensure health and safety of the building.
• Monitor CCTV and respond to incidents as they arise.

Skills

Calm under pressure

Great communication skills

Interest in people

Team player

Confident intervening

Job description

Bank Housing Concierge

Penzance, Cornwall

Casual / Flexible Work, hours to suit you

Earn £12.60 per hour plus great benefits!

Home, a place where you belong

Have you been looking to earn some extra cash, while keeping to your current commitments?

Now you can, and what’s more, you’ll be making a difference. This is an exciting time to join Home Group, one of the UK’s Largest Housing providers, and be part of our brilliant flexible bank. You’ll support our amazing customers achieve their hopes and aspirations, while picking and choosing the shifts you want to work. If you want a quiet and calm (night) security job, then this is not the job for you!

Typical shift as a bank Housing Concierge

• Customers receiving support with drug / alcohol / mental health


• There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.


• The first line of support for our customers when our wider team or their own support network aren’t around to help!


• You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.


• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.


• Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Rest assured that wherever you will be working, we will support you all the way! Fancy going home each day, knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top 10 Great Places to Work in the UK.

You bring

• Calm under pressure with great communication skills


• You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too.


• You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.


• You recognise when things are about to go wrong and are confident intervening in a sensitive way.


• A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.


• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

If you are a real people person and are confident working in different services, locations, and teams, then this is the job for you.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.

Our team

You’ll join our wider services in Cornwall, and the great thing is you can pick up shifts in any of the services that need it! Our team are all super passionate about what we do!

Job details

• Flexible working hours


• We’re looking for you to work in our services in Penzance, but shifts are often available in St Austell, Bodmin and Liskeard.


• Able to use technology for doing mandatory learning / keeping in touch with colleagues.


• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• We’re a living wage employer. That means you’re paid a fair hourly rate for every hour that you work. On top of this, you’ll also receive holiday pay.


• This is a job with weekly pay, and you’ll be paid one week in arrears from when you worked.


• After you have been paid for your first shift, you’ll get access to our brilliant shopping discount scheme! Over 800 high street discounts on groceries, holidays, and days out. Save money with us.


• You’ll get access to our excellent learning portal to develop your skills further!


• We’re sure you’ll enjoy working for us, so if you want to stick around, you’re able to apply for all Home Group Job Opportunities (even the internal only ones!)


• Colleagues really matter to us, that’s why we are in the top 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]