Flexible Administrator/Crisis Worker-North Yorkshire

Mountain Healthcare; Northallerton; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Join a leading provider in the Health & Justice care sector as a Flexible Administrator/Crisis Worker. Your role will involve supporting victims of sexual assault through comprehensive care pathways, ensuring they feel empowered during a challenging time. With excellent training opportunities and a commitment to diversity, become part of a compassionate team making a real difference.

Benefits

Enhanced sickness, maternity, and adoption pay

Well-being programs

Six weeks annual leave

Pension scheme

Bonus scheme

Life assurance

Employee Assistance Programme

Funded higher education courses

Qualifications

• This position is restricted to females only due to the nature of the role.
• Advanced DBS and Level 2 Police vetting will be required.

Responsibilities

• Being the first point of contact for service users.
• Supporting the SARC Manager with daily operations.
• Collaborating with stakeholders such as Police and Social Services.

Skills

Good IT skills

Experience in a supportive or customer-focused environment

Knowledge of Safeguarding Children and Adults

Understanding of Confidentiality

Experience in administrative duties

UK driving license

Job description

About The Role

Location: The North Yorkshire SARC

Additional Locations:

• South Yorkshire SARC
• Humberside SARC
• West Yorkshire SARC

Salary: £26,591.40 pro rata based on 40 hours per week.

This vacancy is for 32 hours per week.

Job Share will be considered.

Rota Patterns for full-time roles will be: Flexible seven-day rota, 9am-5pm, 5pm-1am, and 1am-9am.

Are you looking for a new and exciting career path within the Health & Justice care sector? This is an excellent opportunity for a compassionate individual to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Flexible Administrator/Crisis Worker is crucial in providing victims of sexual assault with dedicated support and care. Acting as an advocate for patients attending the centre, you will empower service users to feel in control and support them during the forensic process, managing patient care pathways and day-to-day service delivery.

Key Responsibilities Include:

• Being the first point of contact for service users.
• Handling administration and support processes for service users and their families visiting the centre, including preparing patients and assisting in the collection of forensic evidence.
• Supporting the SARC Manager with the daily operations of the centre.
• Ensuring high standards of DNA anti-contamination are maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Preparing, supporting, and acting as an advocate for service users during their time at the SARC.
• Collaborating with stakeholders such as Police, NHSE, ISVA, and Social Services.
• Being a key team member within the SARC and wider company network.

Essential Skills:

• Good IT skills.
• Experience in a supportive or customer-focused environment.
• Knowledge of Safeguarding Children and Adults.
• Understanding of Confidentiality.
• Experience in administrative duties.
• This position is restricted to females only due to the nature of the role, under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• A UK driving license and access to a vehicle are required as travel across SARCs may be necessary.
• Advanced DBS and Level 2 Police vetting will be required.

Desirable Skills:

• Experience working with individuals with complex needs.
• Experience working with individuals who have experienced sexual assault or violence.
• Experience in resource creation and distraction techniques.
• Project development and outreach experience.
• Training and presentation skills.

About the Company:

Founded by passionate clinicians, Mountain Healthcare leads the UK clinical forensic healthcare sector. A partner of NHS England and the police, our services include SARCs, Police Custodial Healthcare, Secure Estate Healthcare, and clinical telephone advice. We are committed to providing holistic, trauma-informed care that improves health outcomes, guided by our values of being kind and doing the right thing.

Join us to make a difference in a rapidly growing field with excellent training and development opportunities, including our Forensic Practitioner Gateway and CPD courses.

Mountain Healthcare promotes equality, diversity, and inclusion, welcoming applications regardless of age, disability, sex, gender identity, race, religion, sexuality, or personal circumstances.

Benefits include:

• Enhanced sickness, maternity, neonatal, and adoption pay.
• Well-being programs, advanced rota planning, six weeks annual leave, pension scheme, bonus scheme, life assurance, apprenticeships, Employee Assistance Programme, awards, and funded higher education courses.