Fleet Service Advisor

Octane Recruitment Ltd; Hilcote; On-site; GBP 26,000; Full time

Job summary

A prominent recruitment agency is seeking a proactive Fleet Service Advisor to join a well-established fleet management company. Located in Alfreton, the role offers £25,300 salary with excellent career progression and unique working hours of 4 days on and 4 days off, allowing you to work only half the year. Ideal candidates will have customer service experience, be excellent communicators, and be proficient in IT and Microsoft Office.

Benefits

Enrolment into Pension Scheme

Healthcare Scheme

Cycle to work scheme

Recruitment Incentive Awards

Increased holiday with service

Free onsite Parking

Qualifications

• Experience in contact centres, retail, or sales.
• Handling emergency breakdowns and defects.
• Excellent communication skills via phone and email.

Responsibilities

• Provide excellent customer service standards.
• Listen carefully to identify customer needs.
• Maintain reports and call logs.

Skills

Customer service experience

Excellent communication skills

Proficient with IT and Microsoft Office

Adaptability

Good listening skills

Job description

Vacancy – Fleet Service Advisor (Contact Centre)

Location - Alfreton

Salary - £25,300 plus great career progression, and you only work for half the year!

Working hours – 4 days on, 4 days off, with 2 shifts: 6am-5pm and 1pm-midnight.

Reference - 28560

Would you like to work only half the year? Join a well-established Fleet Management company that prides itself on staff retention, progression, and training.

My client is seeking a proactive Fleet Service Advisor to join a prominent company in Alfreton. If interested, please apply today!

Company benefits:

• Enrolment into Pension Scheme
• Healthcare Scheme
• Cycle to work scheme
• Recruitment Incentive Awards
• Increased holiday with service
• Free onsite Parking

Key responsibilities of Contact Centre Advisor:

• Provide excellent customer service standards
• Build rapport and demonstrate customer care
• Listen carefully to identify customer needs
• Handle internet, email, and phone enquiries
• Make and answer calls professionally, following company policies
• Work collaboratively to meet team objectives
• Respond to and log all email enquiries
• Maintain reports and call logs

Ideal candidate profile:

• Customer service experience in contact centres, retail, or sales
• Experience dealing with emergency breakdowns and defects
• Liaise with suppliers for repairs and bookings, managing cases from start to finish
• Prioritize services for warranty or damage cases
• Keep accurate records and update customers regularly
• Understand the importance of compliance
• Excellent communication skills via phone and email
• Adaptability and good interpersonal skills
• Professional and polite mannerisms
• Good listening skills
• Dedication to career longevity and progression
• Proficient with IT and Microsoft Office, especially Excel

If this role interests you, submit your application for further discussion. All applications are confidential, and your CV will not be shared without your prior consent.

Recruitment Consultant: Danielle

MDLOJ

About Octane Recruitment

We are a leading recruitment agency specializing in Automotive, Motor trade, Engineering, OEM, and related industries. We recruit across the UK for roles including Service, Aftersales, Parts, Service Advisor, Warranty Advisor, Service Manager, Parts Supervisor, Customer Service, Telesales, and Call Centre positions.

Our sectors include Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, Payroll, Management, Logistics, Parts, Administration, and Senior Appointments.