Fleet Service Advisor

Marshall; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Marshall is seeking a Fleet Service Advisor for the Fleet Solutions department. This role focuses on excellent customer service, managing vehicle movements, and ensuring timely communication with suppliers. The position offers a 4on/4off shift rotation and a comprehensive benefits package including holidays and pension contributions.

Benefits

25 days holiday increasing with service

Pension contributions up to 6%

Flexible benefit program including Cycle to Work

Life assurance at 2x basic salary

Paid volunteering leave

Access to wellbeing resources and tools

Qualifications

• Experience in customer service roles.
• Strong communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Answer all inbound calls to the Customer Service Centre.
• Ensure warranty items are issued to suppliers on time.
• Update system statuses on vehicle repairs.

Skills

Customer service

Communication

Problem solving

Job description

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Answer all inbound calls to the Customer Service Centre within KPI
Ensure all warranty items are issued to correct suppliers within reasonable timescales.

An opportunity has arisen to join our team as a Fleet Service Advisor, working within our Marshall Fleet Solutions (MFS) department.

You will be working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The main aim of a Fleet Service Advisor is to provide excellent customer service.

Your responsibilities for this role:

1. Answer all inbound calls to the Customer Service Centre within KPI
2. Ensure all warranty items are issued to correct suppliers within reasonable timescales
3. Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames
4. Chase Suppliers on the timely completion of jobs, keeping VOR within KPI
5. Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all times of the status of vehicle repair and address any queries promptly.

What we can offer you:

• 25 days holiday increasing with service
• Pension contributions up to 6%
• Extensive flexible benefit program including Cycle to Work
• Life assurance at 2x basic salary
• Paid volunteering leave
• Access to industry-leading wellbeing resources and tools

This position is offered as a 4on/4off shift rotation, working 12pm to 12am.