Fleet Sales Co-ordinator

Vertu Motors plc; Gateshead; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading company in the automotive sector is seeking a Fleet Sales Co-ordinator to join their team in Gateshead. This position is vital for supporting key account customers and involves processing orders, managing stock, and ensuring a great customer experience. Successful applicants will receive substantial benefits, including training, career progression opportunities, and a comprehensive holiday package.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity and paternity leave

Qualifications

• Proficient in IT, particularly Microsoft Excel.
• Strong numerical and literacy skills required.
• Attention to detail and strong planning.

Responsibilities

• Process administration for the key account manager.
• Manage quotations, orders, and stock updates.
• Ensure customer service levels and cost management.

Skills

IT literacy

Numeracy

Attention to detail

Organizational skills

Tools

Microsoft Excel

Job description

Vertu Head Office, Gateshead

Fleet Sales Co-ordinator/Sales Support Executive - £23,809 basic salary plus bonus (OTE £26,810)

This is a vital position supporting the operations of the Group Fleet team. The role holder will be responsible for supporting key account customers and the Senior support team for fleet, ensuring customer service levels are upheld. The role requires adherence to set processes and working within Lease co and public sector SLA requirements.

The responsibilities include processing quotations, orders, updates, stock, transport/PDI instructions, with clear visibility of invoice pricing to prevent debtor issues. The focus is on supporting a great customer experience and cost management processes.

All employees are expected to uphold the highest ethical standards.

Job Duties

The main aspect of the role is to process administration for the key account manager who has sold the unit to the customer, collaborating on the customer relationship. Daily tasks may vary, and focus areas may shift over time.

• Processing quotes
• Inputting orders to Sales master, ensuring OTR and Invoice, registration address, and full specifications are correct
• Providing customer updates and reports
• Offering stock, processing packs, ensuring timely stock offering to prevent stock being fully paid and held up
• Securing delivery calls, bookings, transport/PDI instructions
• Managing debtor processes, booking transport, PDI, supporting documentation upload

All administrative duties, delays, or challenges should be escalated to the General Manager. Any orders that cannot be placed must be reported to the involved Key Account Manager.

Essential Criteria

• IT literacy, including proficiency in Microsoft Excel
• Numeracy and literacy skills
• Attention to detail and accuracy
• Strong planning and organizational skills

Benefits

We invest heavily in our colleagues' personal development. Successful applicants can expect ongoing training, career progression, and benefits such as:

• 25 days holiday, increasing with service, plus bank holidays
• Access to our online rewards platform for cashback and discounts
• Preferential service rates
• Colleague purchase scheme
• Share incentive scheme
• Pension
• Enhanced maternity and paternity leave

If your application is successful, employment checks will be completed, including verification of recent employment, address, credit history, criminal record, and driving license status.