Fleet Performance and Field Service Delivery Director

TN United Kingdom; Derby; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global provider in the rail industry is seeking a Fleet Performance and Field Service Delivery Director in Derby. This role involves ensuring the safe and efficient delivery of services across the UK, focusing on performance improvement and customer satisfaction. Ideal candidates will have a strong engineering background, project management qualifications, and experience in safety-critical environments.

Qualifications

• HND or degree qualified in Engineering or related discipline.
• Industry recognised project management qualification.
• Experience in safety and service critical operational environment.

Responsibilities

• Maximise return on investment via opportunities with UK customer base.
• Responsible for long term development of performance-based service contracts.
• Lead development strategies for enhancing product and contract performance.

Skills

Customer focused service delivery

Performance tracking

Health and Safety legislation understanding

Education

HND or degree in Engineering or related discipline

Industry recognised project management qualification

Job description

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Fleet Performance and Field Service Delivery Director, Derby

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Job Reference:

88eeab80dda5

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Who will you be working with?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it's freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation.

Role: Fleet Performance and Field Service Delivery Director

Contract Type: Permanent, Full-Time

How will you make a difference?

The Fleet Performance and Field Service Delivery Director is accountable for the safe and efficient delivery and performance of all Wabtec UK Powertrain Contracts and all product line service support at customer depots across the UK and the Republic of Ireland.

What will your typical day look like?

• Maximise return on investment via opportunities with our UK customer base across supported Product Lines.
• Responsible for long term development/delivery of performance based service contracts
• Providing value for money field service support to Wabtec’s sister companies during OE warranty phase and also service and warranty support for Wabtec’s UK Vehicle and Rail Systems product lines.
• Oversee the daily operation of the Transit Performance Optimisation Centre with regular contact with Rolling Stock Companies (RosCo)/Train Operating companies (TOC).
• Work closely with the UK Engineering Director to ensure a pipeline of corrective and proactive performance improvement initiatives are delivered to support contract margin improvement plans and train reliability growth.
• Responsible for ensuring the effective implementation and evolution of performance management frameworks.
• Be a safety leader, leading the department improvement team to develop a safety policy and proactive health and safety culture.
• Determine and communicate long term operational capacity for planning.
• Ensure operational plans are developed, implemented, and meet customer schedules.
• Consistently meet and maintain on-time delivery targets ensuring a high standard of customer delivery.
• Constantly review progress against schedules to provide early and good communications to the customers both internal and external.
• Enhance warranty and after sales support of business products and services across the product line.
• Lead development strategies for enhancing product and contract performance across the portfolio of Wabtec products in the region.

What do we want to know about you?

• HND or degree qualified in Engineering or related discipline or alternatively qualified through extensive practical/operational experience.
• Industry recognised project management qualification.
• Experience in providing a customer focused service engineering delivery in a safety and service critical operational environment.
• Proven experience of performance tracking and improvement management across contracts and products.
• Sound understanding of Health and Safety legislation and experience in leading safety improvement initiatives.
• Commercial/legal awareness

If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values always put people first, and strive to expand what is possible.

Apply today!

Legal authorisation to work in UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.