Fleet Manager, Dining & Bars

Cunard Careers; Southampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading cruise company as a Fleet Manager for Dining & Bars, where you will lead teams to deliver exceptional service across the fleet. This role involves mentoring managers, driving efficiencies, and enhancing guest experiences while exploring the world.

Benefits

Flights paid for to ship

Comprehensive role training

Access to crew gym and fitness classes

Free crew bikes

Free WhatsApp messages

Discounted crew shore experiences

Meals and free beverage stations

Onboard medical services

Qualifications

• Extensive experience in cruise ship industry or multi-unit management.
• In-depth knowledge of ship operations in Dining & Bars.
• Experience in cross-functional change programs.

Responsibilities

• Ensure exceptional product and service standards across the fleet.
• Inspire and mentor onboard managers to achieve excellence.
• Drive efficiencies and implement improvements for guest experience.

Skills

Leadership

Team Performance Management

Operational Delivery

Job description

As a market leader in the cruise industry, Cunard sails spectacular ships all over the world. Join us, and you'll discover that working at sea is more than just a job—it's a way of life. During your Cunard career, you could explore all four corners of the world, visiting destinations from Alaska to Japan, and more than 70 countries in between. Immerse yourself in new cultures, meet incredible new friends, and gain experiences that will stay with you for a lifetime.

As the Fleet Manager, Dining & Bars, you will be the visionary leader ensuring the consistent delivery of exceptional product and service standards across our fleet. You will inspire, train, and mentor onboard managers and their teams, guiding them to achieve excellence in every aspect of their work. Your mission will be to drive efficiencies and implement innovative improvements that elevate the guest experience to new heights. By collaborating closely with the onboard leadership team, you will support the ongoing development of the department and play a transformative role in nurturing talent. Your efforts will ensure seamless progression for new joiners and contribute to groundbreaking product development based on invaluable guest insights. Join us and be the catalyst for unforgettable experiences that leave a lasting impact on our guests and crew alike.

To be considered for this role, you should possess extensive experience in the cruise ship industry, specifically as an F&B Manager, Restaurant Operations Manager, or Beverage Operations Manager. Alternatively, you may have a strong background in shore-side multi-unit management, such as a Regional Manager or District Manager, within a high-volume restaurant or hotel environment.

To be successful in this role, you’ll possess in-depth knowledge of ship operations, particularly in Dining & Bars, and have a proven track record of managing team performance in the hotel, leisure, or cruise industry. You’ll have a strong understanding of professional standards and practices within these sectors and be experienced in identifying and implementing best practices in Dining & Bars departments. Additionally, you should have experience contributing to cross-functional change programs, including organisational, role and reward structure changes. Your ability to plan, develop, and deliver projects using a Plan, Do, Review approach to operational delivery and continuous improvement will be crucial to your success in this role.

Benefits of Joining Cunard:

• Flights paid for, from the main airport in your home country to your ship
• Comprehensive role training and additional training for those new to sea
• Access to crew gym, fitness classes, and sports courts
• Free crew bikes to explore amazing destinations
• Free WhatsApp text messages, plus flexible paid internet packages
• Lifelong friendships and a supportive community
• Discounted crew shore experiences
• Meals and free beverage stations
• Inclusive culture where everyone feels valued and that they belong
• Onboard medical services

Crew members are recommended to be up-to-date with their COVID-19 vaccinations prior to joining a ship, if available

At Cunard, we are committed to building a flexible and inclusive culture. We value diversity and encourage our people to be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership, or pregnancy & maternity.