Fleet Management Associate

Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

Job Description

• Outbound lead qualification & registration
• Liaising with the Client/Stakeholders on a regular basis.
• Handling all customer interaction in a prompt, friendly and professional manner
• Understanding the customer requirements, ability to give product advice
• Advising customers on the best services available
• Build rapport with the customers
• Capture, maintain and ensure quality of customer data.
• Contributing to the overall performance of the team
• Deliver and maintain both individual and team targets

Qualifications

• Experience of the automotive industry ideally related to parts, products and product catalogues
• A passion for delivering first class customer service
• Excellent verbal and written communication skills in both English and German
• Proven record of providing internal and external customer service
• Self-motivated and driven to succeed
• Team Player
• Technically savvy – a good understanding of the internet and smart phones and applications would be an advantage
• IT literate and good PC skills
• The commitment to work towards individual and team goals

Additional Information

Operational Hours:

• Monday – Friday 0800 – 1600 or 0900 - 1700

Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.