Fleet Head of Fulfilment

TN United Kingdom; West Hallam; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Head of Fulfilment to join their dynamic Fleet Department in West Hallam. This exciting role involves leading the fulfilment of new vehicles, ensuring top-notch customer service, and developing a high-performing team. With a strong focus on quality and efficiency, the successful candidate will help drive sales objectives while maintaining excellent relationships with key suppliers. The company offers a comprehensive benefits package and exceptional training opportunities, making it a fantastic place to grow your career. If you are self-motivated and passionate about customer service, this opportunity is perfect for you.

Benefits

31 days holiday per year

Recommend a Friend Scheme

Discounted days out

Retail discounts

Fully funded qualifications

Manufacturer-specific training

Salary Finance

Employee Assistance Programme

Pension scheme contributions

Referral payments

Qualifications

• Excellent understanding of customer service and attention to detail.
• Strong organizational skills with the ability to meet deadlines.

Responsibilities

• Provide market-leading fulfilment of new vehicles to corporate customers.
• Lead, recruit, and develop quality staff to achieve objectives.
• Manage relationships with suppliers to ensure smooth order processes.

Skills

Customer Service

Attention to Detail

Organizational Skills

Team Player

Process Management

Education

Nationally Recognized Qualifications

Job description

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Pentagon Motor Group are excited to announce a fantastic new opportunity for a Head of Fulfilment to join their West Hallam based Fleet Department.

If you:

• Have previous experience within a Vehicle PDI and preparation setting
• Enjoy providing a first-class customer service experience
• Are great at motivating team members to achieve excellent results

Then we’d love to hear from you!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 31 days holiday per year (including Bank Holidays) that increases with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, nationally recognized qualifications.
• Manufacturer-specific training.
• Salary Finance.
• 24-hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member pension scheme contributions.
• Friends & family customer referral payments.
• Discounts on products and services provided for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each team member.

What will you be doing?

As a member of this high-performing department, your responsibilities will include:

• Providing market-leading fulfilment of new vehicles to Pentagon Corporate Fleet customers.
• Creating or engaging high-quality digital systems to streamline all areas of Pentagon Corporate Fleet.
• Delivering the desired volume of vehicles monthly to meet sales objectives.
• Ensuring correct quality of preparation to meet brand and company standards.
• Leading, recruiting, developing, and retaining quality staff to achieve company objectives.
• Helping to establish and manage key suppliers for this business unit.
• Providing effective and timely reporting of activities and outputs.
• Helping MOTUS Group UK achieve industry-leading standards and process efficiency.
• Controlling profit margins to meet Pentagon KPIs.
• Maintaining and updating the database of company policies.
• Managing Pentagon Corporate Fleet health and safety activities.
• Managing relationships with converters and other Motus business areas to ensure a smooth order-to-delivery process.

Who are we looking for?

The successful candidate will:

• Have an excellent understanding of customer service.
• Demonstrate excellent attention to detail and be methodical in work processes.
• Show excellent organizational skills and the ability to meet strict deadlines.
• Be skilled in building and maintaining effective working relationships.
• Be self-disciplined and self-motivated.
• Demonstrate a strong team player mentality with an empathetic and tolerant attitude.
• Possess strong written and verbal communication skills.
• Be computer literate with the ability to understand digital processes.
• Ideally have process management experience.