Fleet & Drivers Operational Team Lead

NHS; London; On-site; GBP 29,000 - 33,000; Full time

Job summary

Join a leading healthcare provider as a Fleet & Drivers Operational Team Lead. You'll support the Service Manager in delivering high-quality urgent care services, manage staff performance, and ensure compliance with standards. This role requires flexibility and the ability to handle multiple priorities while making a difference in local communities.

Benefits

NHS pension scheme membership

NHS discounts

Employee Assistance Programme

Support for professional development

Qualifications

• Experience in IUC or healthcare/customer-facing environments.
• Team supervision or line management experience.

Responsibilities

• Support the Service Manager in managing performance of the Integrated Urgent Care service.
• Monitor and deliver access targets and KPIs.
• Manage daily staff performance, including recruitment and retention.

Skills

Communication

Problem Solving

Organizational Skills

Customer Service

Attention to Detail

Education

GCSE level qualification

Functional skills in literacy, numeracy, and IT

Tools

Microsoft Office

Job description

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Job Summary

LCW are looking for a Fleet & Drivers Operational Team Lead to join their clinical operations team. This role will support the Service Manager and Deputy Service Manager in the planning, day-to-day delivery, and development of the non-clinical components of the Integrated Urgent Care Service.

The post holder will require flexibility for the hours and be able to travel between various locations across LCW sites to meet the needs of the service. This includes a 3-week rolling shift pattern which involves some weekend work and OOH cover.

Main duties of the job

The Fleet & Drivers Operations Team Leader will work closely with the Service Manager / Deputy Service Manager to ensure the delivery of a safe, high-quality, cost-effective service. They will have ultimate accountability for ensuring the areas within their responsibility (Fleet & Drivers) are fit for purpose, safely resourced, and well managed.

They will work with other functions to ensure high-quality service delivery, including adherence to policies and monitoring KPIs. Areas of concern will be addressed or improved as necessary. Where LCW has additional or secure service lines, they will assume responsibility to drive efficiencies and optimize workflow.

About Us

London Central & West is a clinically led, social enterprise provider of integrated urgent care services to the NHS. We reinvest every penny into our people and innovative models of urgent and unscheduled care, working in partnership with NHS Trusts across London, caring for up to 4.5 million patients annually.

We offer NHS pension scheme membership, NHS discounts, Employee Assistance Programme, and support for professional development. Join us to make a difference in local communities.

Job Details

• Posted: 02 May 2025
• Salary: £29,870 to £32,960 per year plus unsocial hours enhancements
• Contract: Permanent
• Working pattern: Full-time, Flexible
• Locations: St. Charles Hospital, Exmoor Street, London; 311 Ballards Lane, North Finchley, London

Job Responsibilities

Working Hours: Weekdays 13:00 - 21:00, Weekends 08:00 - 16:00

• Support the Service Manager and Deputy Service Manager in delivering and managing performance of the Integrated Urgent Care service.
• Deputise as required.
• Monitor and deliver access targets and KPIs.
• Ensure compliance with external standards (CQC).
• Manage daily staff performance, including recruitment, retention, and performance management.
• Assist with monthly reporting (LAG Report).
• Address issues related to GPs providing services, escalating concerns appropriately.

Person Specification

Experience (Essential)

• Experience in IUC or healthcare/customer-facing environments.
• Data collection and report writing experience.
• Team supervision or line management experience.

Experience (Desirable)

• Experience in primary care and knowledge of local primary care services.

Qualifications (Essential)

• GCSE level qualification.
• Functional skills in literacy, numeracy, and IT.

Skills (Essential)

• Ability to manage multiple priorities.
• Exceptional communication skills.
• Proficiency in Microsoft Office.
• Understanding of confidentiality principles.
• Customer service commitment.
• Calm under pressure, decision-making skills.
• Attention to detail, problem-solving, and organizational skills.

Desirable Skills

• Experience with Adastra.

Additional Information

This role is subject to a DBS check due to the Rehabilitation of Offenders Act.