Fleet Coordinator – Heathrow Airport

Recruitment Avenue; Hounslow; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance the customer car rental experience at a major airport. In this role, you will be at the forefront of customer interactions, responsible for delivering and collecting vehicles with a focus on professionalism and efficiency. Your ability to create a positive first impression is crucial, as you will prepare vehicles and ensure a smooth handover to customers. Join a dynamic team where your exceptional customer service skills and reliable nature will make a significant impact on the overall experience. This is a fantastic opportunity to contribute to a vital service in a fast-paced environment.

Qualifications

• Full, valid clean driving licence with 4 years driving experience.
• Exceptional customer service skills and a positive attitude.

Responsibilities

• Organise vehicle delivery and collection to maximise service standards.
• Ensure accurate completion of vehicle documentation.

Skills

Customer Service Skills

Driving Skills

Teamwork

Flexibility

Reliability

Tools

In-house Rental System

Job description

Salary: £25k

This is a service that is central to our client’s customer car rental experience at Heathrow Airport so it’s vital it’s done efficiently and professionally.

You’ll be working with the delivery and collection teams who are on the frontline of the customer relationship. You’ll also be working with the central fleet team and local branches.

You could be required to deliver and collect vehicles for customers so you could be the first person a customer meets.

Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.

Main Tasks & Responsibilities

• Organise the delivery and collection of vehicles to maximise service standards and minimise costs
• Source vehicles to meet customer bookings, working with the central fleet team and local branches
• Ensure the accurate completion of all vehicle documentation on the in house rental system
• Organise repairs and warranty work to vehicles where necessary
• Accurately complete all fuel documentation daily
• Ensure members of staff receive fuel deliveries in accordance with relevant legislation
• Identify and report new business opportunities

What we are looking for

• A full, valid clean driving licence, with a minimum of 4 years driving experience
• Reliable, flexible, positive, and professional
• Good team player
• Exceptional customer service skills
• Ability to adapt to the needs of the business
• A keen and enthusiastic nature