Fleet Associate - Downtime

Toyota Financial Services (UK) PLC; Portsmouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Toyota Financial Services (UK) PLC is looking for a Fleet Associate to oversee vehicle Downtime Management. This role involves proactive communication with garages and customers to ensure timely vehicle repairs and service. You'll gain valuable experience in organizational skills while working within a supportive team environment. Responsibilities include handling VOR incidents, engaging in process improvement, and contributing to team initiatives.

Benefits

Bonus earning potential

25 days holiday + 8 days bank holiday

Great pension scheme

Hybrid working policy

Private Medical Cover

Life assurance scheme

Discounts on different retailers

Free onsite car parking

Onsite nursery with discounted prices

Well-being events

Qualifications

• Basic Excel skills.
• Effective communication skills at all levels.
• Ability to adapt to change.

Responsibilities

• Monitor and manage vehicles off-road (VOR) effectively.
• Communicate effectively with garages and customers.
• Facilitate Downtime Management processes.

Skills

Organizational Skills

Communication

Problem-solving

Resilience

Self-motivation

Tools

Excel

Job description

The role in a nutshell: To pro-actively monitor and manage all vehicles off road (VOR) as well as having close regular dialogue with garages so that each vehicle is repaired and reunited with its driver as quickly as possible.

About the ‘Department': Operations oversee the in-life care of our customers' vehicles ensuring they are serviced and maintained, that all administration is carried out, and that they are correctly disposed of at end of contract.

What you'll be doing:

• Gaining experience in Downtime Management as a Fleet Associate, you'll become familiar with all the processes of the Downtime Management function
• You will show an excellent and self-sufficient work ethic, working with the TL to ensure you are aware of priorities and being self-motivated to find the next piece of work
• You will use your experience, knowledge of our procedures and customers, and initiative to make decisions that benefit our customers and help us to achieve first-time resolution
• You'll show ownership of individual issues, managing them through to resolution
• Taking calls, calling repairers & updating existing VOR's
• All Downtime tasks with a focus on keeping our customers up to date with their repair processes
  
  

How you could stretch this role:

• Supporting the Team Leader with a view to future progression
• Working with the TPS team to produce Kaizens and Jishukens to improve our processes
• Learn how to write new processes and procedures
• Taking a leading role in new initiatives within the team
• Support with urgent reports required to support OAM/SAM with Team leader guidance
• To be able to train others through your experience and understanding
• TPS involvement with improvement in mind to reduce specific client Downtime
  
  

Experience you'll gain:

• Knowledge of our reporting systems
• Presenting and fully understanding the teams KPI board
• Further enhance your Excel skills for problem solving and visualisation
• TWOW Toyota Way Of Working
• TPS Toyota Production System
  
  

How we'll support you:

• A full KINTO induction Plan tailored to you
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.
  
  

As a manager:

• Regular 1:1's to provide direction and guidance
• Clear objective setting via our performance management process
• On-going coaching
• Always available for support as needed
  
  

What you'll get to own:

• High priority Customer VOR incident issues and individual cases that require OEM support
• New processes and procedures
• Your own personal development suited to your learning and need
  
  

Requirements

Key Experience & Skills:

• Resilient and resourceful with good organisational skills and the ability to communicate effectively at all levels
• Basic Excel skills
• Ability to adapt to change
• Self-motivated with enthusiasm to succeed
• Knowledgeable and enthusiastic user of processes and systems
  
  

Attributes & Behaviours

• Analytical approach
• Strong problem-solving ability
• Excellent accuracy and attention to detail
• Achieving results
• Team player
  
  

Benefits

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office
  
  

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview
  
  

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.